About

Gender

Male


Location

NOIDA


Birthday:

November 6


Age:

56


About me

Hi, Greetings from Noida. I would be glad to be considered for a suitable role for myself keeping in mind my experience and skill-sets. My skill areas are Account Management, Service Delivery, Operations, Customer Services, Training, Quality Management, Auditing, Strategic Initiatives and Project Management / Delivery. I have been in to Hotel Management operations, Call Centre Operations, Strategic initiatives, Process Trainings, Transactional Quality, HR Operations and also managed Back Ground Verification operations. In my BPO experience I have managed various E Commerce campaigns, Telecom, Travel, Credit cards,Verifications, Medico Legal Insurance. Kindly feel free to call me also for a detailed discussion (+91 9811502711 // BBM 2BB1A176) pertaining to my profile and probable role fitment / skills. I have a valid Indian Passport and have traveled both to US and UK in the past. I am open to relocation as well. My past international travel / current passport details for your ready reference / kind perusal / validation. Current Location :: NOIDA (INDIA) Current Passport :: M 0343120 (Issued on 22/07/2014 @ Ghaziabad) US Travel vide Visa Type / Class R B1/B2 in 2001 (Vide Passport # R 775222) UK Travel vide Visa Type C in 2007 (Vide Passport # E 8271698) With gratitude I humbly seek your kind and timely support. Profile Details :: More than 20 years experience in Operations – Voice, Non Voice and Back - Office, Client Management, Transitions (both remote and from the client site), Service Delivery, Program Management, Training, Quality, Customer Service, Hospitality and Support with recognized strengths in problem-solving, building efficiencies in systems, trouble-shooting, sales staff support, training planning, implementing proactive procedures and systems to alleviate problems in the first place and account maintenance. Possess proven skills in Leadership, Employee Engagement / Relations and Customer Relations Management. BPO Domains handled :: Telecom :: Domestic – India and US Market HR :: UK Market BFSI :: Banking, Financial Services and Insurance :: UK Market and US Market


Website

http://www.linkedin.com/profile?viewProfile=&key=8643561


Company

Currently Unemployed


Title

Currently Unemployed


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    Only 200 seats to be outsourced for UK and 400 seats for US
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