Gender

Female

Location

NCR

About me

I worked in the corporate, BPO and shared services environment. Started out as a CSR in 2004 and worked my way up. I have extensive experience in managing inbound voice, outbound voice, chat and email support. I know about ACD systems (Nortel & Avaya), KPI, CSAT/NPS, SOW, SLA, and process management. I have knowledge of ISO and Lean Six Sigma.

Website

http://www.premierbpo.com/

Company

Premier BPO Inc.

Title

Client Services and Business Development Manager