Latest Activity
Sippy Soft specially design Class 5 which is Easy to use and user friendly soft switch
Dedicated/ VPS servers with 99.9% Uptime, SLA / Firewall protected with high speed Bandwidth
Data centers USA/ SINGAPORE / EUROPE
24/7 Live Support available to HEAR YOU
PING ME NOW FOR YOUR FREE TRIAL
Contact Now
Email: mahnoor@c4switch.com
Skype: live: .cid.d2df4939473f2c4c
WhatsApp: +92 301 8284317
FEATURES :
Anti-Hacking login
Customized CDR
Call Recording
Profit and Loss Summary
Real Time Traffic Monitoring
Add Payment through phone
Automatic Invoice Generation
24/7 Support | Highly Secured | 99.9% Uptime
Get Highly Secured, Flexible and Reliable Servers
Contact Now
Email: mahnoor@c4switch.com
Skype: live: .cid.d2df4939473f2c4c
WhatsApp: +92 301 8284317
Many contact centers utilise wallboards providing real time information on call status. Be creative with their use and use them to announce birthdays, awards to staff members - it’s a great motivator to see your own name in lights! Use the wallboards for other announcements as well such as important corporate news, details of visitors into the contact center, etc. as well as key statistics about call handling performance. The bottom line is to be creative! ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=9999d3bef62a46c4a80...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
Recording calls in your contact center is a valuable way to assess quality and develop great service. Some contact centers have to record calls because of legal or other reasons, others choose to do so to increase quality. If you do record calls, let your agents, not just the quality monitors’ to listen to their own calls – you may just find that most agents tend to be more critical of their own calls than your quality team! ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=87f26a84bf994afcb54...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
Take time to share information with your contact center team. We don’t mean just standard company news – every contact center agent should be able to view the performance stats of the contact center such as speed of answer, calls answered, sales results, etc. Publish this information on notice boards for everyone to see. ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=fc1dbbb67f424547830...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
Here’s a really great tip to help you motivate your staff! Simply work with your management team to come up with as many ways to demotivate your staff such as cancelling the Christmas party, changing rotas without discussion, taking away privileges, shouting at them, etc. WHAT, you say? Why demotivate them when we really need to motivate them? This is when the effort to ‘demotivate’ staff pays off – just go down the list you have and honestly agree with your colleagues which ones you may have done recently and mark them on your list. Then just stop doing those things – this is the first step to motivating your staff!! ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=8cb21ad647fa4490a3d...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
Ever been in a contact center where the calls don’t come in when they are supposed to? When your company sends out information packs, make sure someone checks the telephone number or even that there is one! We once came across a major UK bank who sent out a letter with a telephone number that was a ‘dead line’ and we came across a major US bank who sent a letter asking you to call them but with no telephone number! Simple checks are vital otherwise you could be seriously damaging your brand! ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=5f583c4d91224c14b2e...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
When you plan training for your agents, team leaders or managers, make sure that the time for training is adhered to – even when it’s busy! All too often training gets cancelled at the last minute because of call volumes. By constantly cancelling training, staff can become de-motivated, quality of call handling does not improve and consequently customer dissatisfaction may go up, staff turnover may go up, etc. Have an agreement with senior management that when training IS PLANNED it HAPPENS no matter what the operational challenges. The day you and your company adhere to this, things will start to get better! ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=a879a7f45e034efc981...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
If you have sales reps/agents, give each one a power hour, during which they are not allowed to talk to colleagues (unless absolutely necessary). They have to spend as much time as possible talking to customers - don't allow anyone to interrupt them and have everyone in the team do one power hour per day each. R. Deathridge
https://www.contactcenterworld.com/tips.aspx?id=2526c859393e4fbca11...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
If you have sales reps/agents, give each one a power hour, during which they are not allowed to talk to colleagues (unless absolutely necessary). They have to spend as much time as possible talking to customers - don't allow anyone to interrupt them and have everyone in the team do one power hour per day each. R. Deathridge
Chat
Call Center Industry news
Welcome to Benprise!
Contact us at info@benprise.com.
We built this community in hopes that our friends and colleagues find it useful for meeting people and keeping up with contacts, build relationships and hopefully business partnerships particularly in the call center industry.
Hopefully you will meet nice people here. You can chat, share, write blogs, and have your say in discussions. In the future we will be adding more great stuff, so hang around, tell your friends and enjoy!
Get the job!
Call Center Planet has now partnered with the newest and best Job site on the planet, Pro Request. Job seekers please register, and if you need to hire agents, try our new site to locate the best candidates!http://www.prorequests.com/ For all your hiring needs and for all the jobs!
Outsourcing Insider - info@benprise.com
Contact Center Solutions - info@benprise.com
Rules of the Road for Call Center Planet
We have had several complaints regarding fraud, scam, porn and spam on this forum. Call Center Planet, and Benprise are in no way responsible for the dealings that you do from this forum. We closely monitor, and anyone posting any of the above are removed.
1. Posting of Porn or nudity is strictly prohibited.
2. Spamming is strictly prohibited.
3. Posting of illegal campaigns such as email creation is strictly prohibited.
4. “Flaming” or stating people are “fraud” without specific documentation is strictly prohibited.
Some of the suggestions while you transact business on this forum:
1. You receive an offer that sounds too good to be true, it may not be valid.
2. Avoid paying upfront for projects or campaigns.
3. If you still decide to pay: Know the person you're sending money to.
a. Discontinue any transaction if someone asks you to pay via Western Union or asks to deposit money into their account. This is a sure sign of fraud.
b. Try and meet the consultant and obtain references if you are suspicious of an offer.
c. If the respondent calls you from an international number, it does not necessarily mean the caller is calling from the number listed. For instance, a US based numbered caller may actually be in The Philippines or India
4. There are no miracles under the sun; large companies generally deal with businesses directly rather than through brokers.
5. Please do not post “flame” comments about other members. Call Center Planet does not allow unsubstantiated claims, which can be considered as slander to be posted. We do not allow Vendettas or Character assassination. Please resolve conflicts off the site.
Please enjoy the site while treating one another with respect. Thank you so much!
Sponsor of the Month - Global Empire
Call Center Planet can help you! contact us at info@benprise.com
CallCenterJobs.com Job Search Results - info@benprise.com
Call Center Helper
