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tray las is now a member of Call Center Planet
5 hours ago
randolp logronio, Ethel Javier and Mark Christian de Guzman joined Call Center Planet
yesterday
WASHED BARI SAIKAT updated their profile photo
Friday
WASHED BARI SAIKAT updated their profile photo
Friday
WASHED BARI SAIKAT updated their profile photo
Friday
WASHED BARI SAIKAT posted a status
Hi,
Instacall LLC is an FCC-registered VOIP Service provider specializing in CC traffic. We are Fully Stir/Shaken Compliant. We offer FAS-free routes US /CANADA along with DID / TFN numbers and hosted dialer (Vicidial) to only legit campaign runners, resellers, and Carriers.
To know more Please visit our website
www.instacall.digital
Friday
WASHED BARI SAIKAT, Alexa Castro, Hen Rich Oofy and 3 more joined Call Center Planet
Thursday
Raj Wadhwani posted a status
Tip of the Day: Check The Call Stats!

We have heard from a number of contact center managers that they have noticed a few agents fixing their stats by picking up a call and putting it down immediately – the system shows a call handled by the agent when it was not. Other tricks include taking a call and transferring it through to another agent so it looks like both agents have taken a call when in fact there was only one! Agents sometimes call each other as well and depending upon the set up of your monitoring packages, this could show as another call into your center! Look for possible loopholes and stop them as soon as possible.


https://www.contactcenterworld.com/tips.aspx?id=16f63db94e144df8873...

Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
Thursday
Guy Gottlieb posted a status
If you would like an overview of www.ConnexOne.io , connect with me, Guy.Gottlieb@ConnexOne.io or 310-351-3613
Thursday
Raj Wadhwani posted a status
Tip of the Day: Train Service Staff In Sales

In many contact centers, service staff are not trained to deal with sales queries, yet often they are at the receiving end of many potential sales opportunities. There are some basic skills that could be trained such as acknowledging requests for more information and passing the caller through to the sales department, or you can train them on how to close sales etc. Whichever you do, make a point of training service staff – there could be many opportunities you are missing out on!


https://www.contactcenterworld.com/tips.aspx?id=5c4feea2378a422281b...

Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
Wednesday
Raj Wadhwani posted a status
Tip of the Day: Late Bookings

If your center takes last minute bookings for travel, accommodation, theatre tickets, etc., give your agents the ability to confirm a reservation by at least two methods – fax and e-mail for reservations due within the next 72 hours. Offering just fax is no good if some of your customers do not have a fax machine and the same principle applies to e-mail.


https://www.contactcenterworld.com/tips.aspx?id=1ba286b3663d40e4a04...

Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
Tuesday
Ma Christina Reyes is now a member of Call Center Planet
Tuesday
Raj Wadhwani posted a status
Tip of the Day: Proactive Agents

Train your agents to be proactive and offer information rather than having to be asked for it. A simple example is when you take a booking over the phone – at the time the booking is made have your reps offer to send confirmation immediately rather than waiting to be asked for it. This proactive approach is far more customer service oriented!


https://www.contactcenterworld.com/tips.aspx?id=b3c4a6fc885e45ad9f2...

Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
May 29
Maverich Matthew B. Leogo is now a member of Call Center Planet
May 29
Sarah Nicole SANTIAGO is now a member of Call Center Planet
May 28
Raj Wadhwani posted a status
Tip of the Day: Record Breakers

Have a board or area dedicated to record breaking events such as the largest number of calls taken in 1 day, the highest individual sales in one day, and the highest number of bookings in a day, etc. Only show measures which will increase not decrease and also avoid negative ones i.e. lost calls. By building such a list, you will always have something to beat!



https://www.contactcenterworld.com/tips.aspx?id=29da14d810934e60bf4...

Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
May 26
Mahnoor C4switch posted a status
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May 26
Erica Torralba and Jeremie Ortega joined Call Center Planet
May 26
Tray Las Marias and Louella Marie Valentin joined Call Center Planet
May 25
Mahnoor C4switch posted a status
Are you ready to take your VoIP business to new heights? Look no further than Sippy Softswitch, the ultimate*solution for empowering your telecommunications endeavors! 💪💻

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May 25
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