Latest Activity
Instacall LLC is an FCC-registered VOIP Service provider specializing in CC traffic. We are Fully Stir/Shaken Compliant. We offer FAS-free routes US /CANADA along with DID / TFN numbers and hosted dialer (Vicidial) to only legit campaign runners, resellers, and Carriers.
To know more Please visit our website
www.instacall.digital
We have heard from a number of contact center managers that they have noticed a few agents fixing their stats by picking up a call and putting it down immediately – the system shows a call handled by the agent when it was not. Other tricks include taking a call and transferring it through to another agent so it looks like both agents have taken a call when in fact there was only one! Agents sometimes call each other as well and depending upon the set up of your monitoring packages, this could show as another call into your center! Look for possible loopholes and stop them as soon as possible.
https://www.contactcenterworld.com/tips.aspx?id=16f63db94e144df8873...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
We have heard from a number of contact center managers that they have noticed a few agents fixing their stats by picking up a call and putting it down immediately – the system shows a call handled by the agent when it was not. Other tricks include taking a call and transferring it through to another agent so it looks like both agents have taken a call when in fact there was only one! Agents sometimes call each other as well and depending upon the set up of your monitoring packages, this could show as another call into your center! Look for possible loopholes and stop them as soon as possible.
In many contact centers, service staff are not trained to deal with sales queries, yet often they are at the receiving end of many potential sales opportunities. There are some basic skills that could be trained such as acknowledging requests for more information and passing the caller through to the sales department, or you can train them on how to close sales etc. Whichever you do, make a point of training service staff – there could be many opportunities you are missing out on!
https://www.contactcenterworld.com/tips.aspx?id=5c4feea2378a422281b...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
In many contact centers, service staff are not trained to deal with sales queries, yet often they are at the receiving end of many potential sales opportunities. There are some basic skills that could be trained such as acknowledging requests for more information and passing the caller through to the sales department, or you can train them on how to close sales etc. Whichever you do, make a point of training service staff – there could be many opportunities you are missing out on!
If your center takes last minute bookings for travel, accommodation, theatre tickets, etc., give your agents the ability to confirm a reservation by at least two methods – fax and e-mail for reservations due within the next 72 hours. Offering just fax is no good if some of your customers do not have a fax machine and the same principle applies to e-mail.
https://www.contactcenterworld.com/tips.aspx?id=1ba286b3663d40e4a04...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
If your center takes last minute bookings for travel, accommodation, theatre tickets, etc., give your agents the ability to confirm a reservation by at least two methods – fax and e-mail for reservations due within the next 72 hours. Offering just fax is no good if some of your customers do not have a fax machine and the same principle applies to e-mail.
Train your agents to be proactive and offer information rather than having to be asked for it. A simple example is when you take a booking over the phone – at the time the booking is made have your reps offer to send confirmation immediately rather than waiting to be asked for it. This proactive approach is far more customer service oriented!
https://www.contactcenterworld.com/tips.aspx?id=b3c4a6fc885e45ad9f2...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
Train your agents to be proactive and offer information rather than having to be asked for it. A simple example is when you take a booking over the phone – at the time the booking is made have your reps offer to send confirmation immediately rather than waiting to be asked for it. This proactive approach is far more customer service oriented!
Have a board or area dedicated to record breaking events such as the largest number of calls taken in 1 day, the highest individual sales in one day, and the highest number of bookings in a day, etc. Only show measures which will increase not decrease and also avoid negative ones i.e. lost calls. By building such a list, you will always have something to beat!
https://www.contactcenterworld.com/tips.aspx?id=29da14d810934e60bf4...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
Have a board or area dedicated to record breaking events such as the largest number of calls taken in 1 day, the highest individual sales in one day, and the highest number of bookings in a day, etc. Only show measures which will increase not decrease and also avoid negative ones i.e. lost calls. By building such a list, you will always have something to beat!
⬇️GET ALL ON ONE PLATFORM with amazing discount offers ⬇️
- VOS3000 2.1.2.0, 2.1.4.0, 2.1.6.0 and 2.1.8.0 (with additional deployed features)
- Sippy Softswitch (latest Version)
- Dedicated Server
We have our own technical Team who work round the clock 24x7 in back-end. Therefore, you do not need to worry about any technical issue; we will take care of you. 💯
PAYMENT OPTIONS : USDT, PAYPAL and UAE BANK METHOD…
Say goodbye to dropped calls and unreliable connections. Sippy Softswitch ensures crystal-clear voice quality and uninterrupted communication, allowing you to deliver exceptional service to your valued customers
⭐️ Why Choose C4S Sippy Softswitch? ⭐
✅High CPS
✅Auto billing / invoicing
✅ Scalability at Its Finest
✅ Advanced Routing and Billing
✅ Future-Proof Technology
✅ Unmatched Customer Support and more....…
Chat
Call Center Industry news
Welcome to Benprise!
Contact us at info@benprise.com.
We built this community in hopes that our friends and colleagues find it useful for meeting people and keeping up with contacts, build relationships and hopefully business partnerships particularly in the call center industry.
Hopefully you will meet nice people here. You can chat, share, write blogs, and have your say in discussions. In the future we will be adding more great stuff, so hang around, tell your friends and enjoy!
Get the job!
Call Center Planet has now partnered with the newest and best Job site on the planet, Pro Request. Job seekers please register, and if you need to hire agents, try our new site to locate the best candidates!http://www.prorequests.com/ For all your hiring needs and for all the jobs!
Outsourcing Insider - info@benprise.com
Contact Center Solutions - info@benprise.com
Rules of the Road for Call Center Planet
We have had several complaints regarding fraud, scam, porn and spam on this forum. Call Center Planet, and Benprise are in no way responsible for the dealings that you do from this forum. We closely monitor, and anyone posting any of the above are removed.
1. Posting of Porn or nudity is strictly prohibited.
2. Spamming is strictly prohibited.
3. Posting of illegal campaigns such as email creation is strictly prohibited.
4. “Flaming” or stating people are “fraud” without specific documentation is strictly prohibited.
Some of the suggestions while you transact business on this forum:
1. You receive an offer that sounds too good to be true, it may not be valid.
2. Avoid paying upfront for projects or campaigns.
3. If you still decide to pay: Know the person you're sending money to.
a. Discontinue any transaction if someone asks you to pay via Western Union or asks to deposit money into their account. This is a sure sign of fraud.
b. Try and meet the consultant and obtain references if you are suspicious of an offer.
c. If the respondent calls you from an international number, it does not necessarily mean the caller is calling from the number listed. For instance, a US based numbered caller may actually be in The Philippines or India
4. There are no miracles under the sun; large companies generally deal with businesses directly rather than through brokers.
5. Please do not post “flame” comments about other members. Call Center Planet does not allow unsubstantiated claims, which can be considered as slander to be posted. We do not allow Vendettas or Character assassination. Please resolve conflicts off the site.
Please enjoy the site while treating one another with respect. Thank you so much!
Sponsor of the Month - Global Empire
Call Center Planet can help you! contact us at info@benprise.com
CallCenterJobs.com Job Search Results - info@benprise.com
Call Center Helper
