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I called a major telecoms company recently and during my conversation with an agent overheard a colleague of his talking to a customer. In a busy contact center, unless steps are taken to reduce noise, your customers may be able to hear other conversations going on in the background. This can be distracting and also potentially sensitive discussions may be overheard – I wonder how you would feel if someone overheard your credit card number being read out? Investing in technology to reduce noise and even noise cancelling headsets can help ensure this does not happen. If you don’t know what a customer may hear in the background, just call your center and speak to an agent – listen out for other noises in the background and if they are obvious, do something about it!
https://www.contactcenterworld.com/tips.aspx?id=4013282a58fc4349bf0...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices…
I called a major telecoms company recently and during my conversation with an agent overheard a colleague of his talking to a customer. In a busy contact center, unless steps are taken to reduce noise, your customers may be able to hear other conversations going on in the background. This can be distracting and also potentially sensitive discussions may be overheard – I wonder how you would feel if someone overheard your credit card number being read out? Investing in technology to reduce noise and even noise cancelling headsets can help ensure this does not happen. If you don’t know what a customer may hear in the background, just call your center and speak to an agent – listen out for other noises in the background and if they are obvious, do something about it!
“TELUS MASS HIRING ”
Over the Phone Initial and Final Interviews.
Salary Range: Php19,000 to Php 32,000 + Incentives!!
Tech Support Representative
Customer Service Representative
Sales Account Representative
REQUIREMENTS
Completed 2 years in College (Any course)
For High school/SHS Grad / At least 6 months expe.
PERKS:
Free Monthly Mobile Phone Load- Php 550
Shuttle Service
Gym Facilities
Night Differential
HMO
Birthday leave
Bereavement leave
TELUS Treats
TELUS International University courses
PREFERRED SITES?
McKinley West Taguig
Araneta Cubao
Iloilo
Market-Market Taguig
Ayala Makati
Vertis North Q.C
Ortigas
send your resume to jhayzcabrera@gmail.com
REQUIREMENTS 📝
✨ Completed 2 years in College (Any course)
✨ For High school/SHS Grad / At least 6 months expe.
Ang daming hiring na account kay TELUS. Marami na rin nakapasa.
✨NONVOICE / VOICE / BLENDED
✨We also have CSR PIONEER ACCNT.
✨ SALARY: 19k - 32k + incentives
Over the Phone Initial and Final Interviews. 🎧📞
✅ Tech Support Representative
✅ Customer Service Representative
✅ Sales Account Representative
PERKS:
▪️Free Monthly Mobile Phone Load- Php 550
▪️Shuttle Service
▪️Gym Facilities
▪️Night Differential
▪️HMO
▪️Birthday leave
▪️Bereavement leave
▪️TELUS Treats
▪️TELUS International University courses
PREFERRED SITES?
🔥 McKinley West Taguig
🔥 Araneta Cubao
🔥 Iloilo
🔥 Market-Market Taguig
🔥 Ayala Makati
🔥 Vertis North Q.C
🔥 Ortigas
send your resume to jhayzcabrera@gmail.com
Do you offer customers a choice of languages on your automated system? If you do, make sure you offer this at the very beginning of the automated attendant system. In addition if a customer then selects a language option, ensure that all your queue messages are in the same language the customer selected. Sounds obvious but in practice some contact centers we have been in contact with recently offered us English or French and when we chose English we then got queue messages in English & French!
https://www.contactcenterworld.com/tips.aspx?id=6bf94e1b7fd64b4f881...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
You can now also listen to daily tips on your mobile with our podcasts app.
If you have a detailed idea of what type of contacts you have with customers, set about filtering them to the most appropriate team. For example, if you find 20% of your calls are for different departments, offer callers the option of getting directly through to that department using an automated attendant.
https://www.contactcenterworld.com/tips.aspx?id=b6b773df636240deac7...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
If you have a detailed idea of what type of contacts you have with customers, set about filtering them to the most appropriate team. For example, if you find 20% of your calls are for different departments, offer callers the option of getting directly through to that department using an automated attendant.
Dialer+VOIP (Pay as you go):
UK: fixed@ 0.0078; Mobile@ 0.0196
AU: fixed@ 0.0131; Mobile@ 0.02398
NZ: fixed@ 0.01526; Mobile@ 0.01744
SG All (Local ANI) @ 0.10355
We are also licensed VOIP provider in india and can provide VOIP Billing to Delhi NCR (Delhi, Gurgaon, Noida, Faridabad, Ghaziabad) & UP East Regions (Lucknow, Kanpur, Agra, Allahabad, Meerut) etc. and PAN India with/through our partners.
DM for details or connect on Skype: neha.mathur2015
DM for details or connect on Skype: neha.mathur2015
Here’s a little idea from a major healthcare company. To help staff in a large contact center get to know each other and have some fun at the same time, have everyone bring in a photo of when they were 5 or under and post the pictures on a wall without adding the names of the people involved. Then run a competition to see who can guess all the people in the photos. At the end of the competition, add the names to every photo. This little idea helps new and old staff alike get to know each other and brings in some good clean fun and humor without costing the center a penny!
https://www.contactcenterworld.com/tips.aspx?id=533e87d87de7464483e...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
Here’s a little idea from a major healthcare company. To help staff in a large contact center get to know each other and have some fun at the same time, have everyone bring in a photo of when they were 5 or under and post the pictures on a wall without adding the names of the people involved. Then run a competition to see who can guess all the people in the photos. At the end of the competition, add the names to every photo. This little idea helps new and old staff alike get to know each other and brings in some good clean fun and humor without costing the center a penny!
We at 1Mb/ Cloud4 Inc are offering free predictive dialer with VOIP. On both pay as you go and unlimited calling plans.
Dialer+VOIP (Pay as you go):
UK: fixed@ 0.0078; Mobile@ 0.0196
AU: fixed@ 0.0131; Mobile@ 0.02398
NZ: fixed@ 0.01526; Mobile@ 0.01744
SG All (Local ANI) @ 0.10355
You can reach me on Skype: neha.mathur2015
With the rapid increase in mobile traffic, we are all aware with the problems of losing the connection when the signal is weak. If you take a call from someone on a cell phone, offer to take their number just in case they lose the signal and get disconnected! Based on discussions we have had with cell users, this is a major frustration with contact centers – if they lose the connection they almost always have to start at the beginning because so few take their number.
https://www.contactcenterworld.com/tips.aspx?id=7bc6e81fe5f94f59891...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
With the rapid increase in mobile traffic, we are all aware with the problems of losing the connection when the signal is weak. If you take a call from someone on a cell phone, offer to take their number just in case they lose the signal and get disconnected! Based on discussions we have had with cell users, this is a major frustration with contact centers – if they lose the connection they almost always have to start at the beginning because so few take their number.
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