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Raj Wadhwani posted a status
Tip of the Day: Fair Incentives

If you run any incentive scheme ensure it’s fair and everyone has an equal chance of winning. An example of an unfair scheme we came across was when we visited a travel company’s contact center. The company was pushing a new travel insurance product and offered a prize to the first person to sell one of the new products on day 1. However the company did not take into account the rota system which meant that at 7 am when the incentive was announced only a few of the agents were in. The prize was won at 8:15 am and some 75% of agents did not even get a chance because they had not started their shift – when they did arrive they were told of the scheme and that it had already been won. You can imagine the morale of those agents who missed out on a chance to win!

https://www.contactcenterworld.com/tips.aspx?id=c0995acc9bf649e5923...

Get tips like this every day - The Global Association for Contact Center & CX Best Practices…
15 hours ago
Aisha c4switch posted a status
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18 hours ago
Richard Carlo Rivera is now a member of Call Center Planet
19 hours ago
Mahnoor C4switch posted a status
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20 hours ago
Raj Wadhwani posted a status
Tip of the Day: Voice Mail Cleanup

Do you have a regularly clear out of your voice mail messages? Recently we have come across several organisations where you are asked to leave a voice mail message and then get a message to say you can’t because the mail box is full! Make sure you have a procedure to ensure your staff do not hoard messages as you are taking up valuable space and voice mail message boxes, when full often bounce, or stop all new messages – the same applies to e-mail messages.

https://www.contactcenterworld.com/tips.aspx?id=38a3b890f6d04282a03...

Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
yesterday
Aisha c4switch posted a status
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yesterday
Lili Manoban and HR Rits joined Call Center Planet
Tuesday
Mahnoor C4switch posted a status
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Aisha c4switch posted a status
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Tuesday
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Monday
Raj Wadhwani posted a status
Tip of the Day: Brand & Service

Do you have a leading brand? If you are regarded as one of the premier companies in the world, or have a leading product brand, then check that the service you provide to your existing and potential customers meets their expectations. For example, if you supply luxury cars, then your customers are more likely to expect better service than other companies with ‘average’ brands. But do your callers get the service they expect? On a recent survey completed by ContactCenterWorld.com in most cases the answer is NO!

https://www.contactcenterworld.com/tips.aspx?id=3d1fdcc18d4e4b15bb2...

Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
Monday
Aisha c4switch posted a status
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Monday
Levy Jun Galicia, Joanna Solitana, joy morales and 1 more joined Call Center Planet
Monday
Alice Navarro posted a status
Hello!
Monday
Joy ann murphy and Alera Mae Balug joined Call Center Planet
Sunday
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Saturday
Vincent and Jin HR joined Call Center Planet
Jun 24
Raj Wadhwani posted a status
Tip of the Day: Choose Your Rota!

When it comes to rewarding agents who excel or achieve targets, etc. a ‘no cost’ reward could be to let them choose their own rota for the next rota period. It’s little things like this that can make a great difference to morale and won’t break the bank!

https://www.contactcenterworld.com/tips.aspx?id=e5d57423de594e108c7...

Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
Jun 24
Aisha c4switch posted a status
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Jun 24
Raj Wadhwani posted a status
Tip of the Day: Sporting Occasions

There are always some major sporting events going on somewhere in the world. If you have teams of agents try linking them to the events for some fun. For example with say the World Cup football championships, give every team in your contact center an identity of one or more (if you have less teams than those competing in the championships) of the competing football teams. Then, as the championships develop give your winning teams (corresponding with winning football teams) some extra perks or small prizes. When it comes to the finals have some better perks or prizes. A little fun goes a long way to help motivate your staff!

https://www.contactcenterworld.com/tips.aspx?id=b70af01484214491972...

Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
Jun 23
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