Latest Activity
Ever been in a contact center where the calls don’t come in when they are supposed to? When your company sends out information packs, make sure someone checks the telephone number or even that there is one! We once came across a major UK bank who sent out a letter with a telephone number that was a ‘dead line’ and we came across a major US bank who sent a letter asking you to call them but with no telephone number! Simple checks are vital otherwise you could be seriously damaging your brand! ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=5f583c4d91224c14b2e...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
When you plan training for your agents, team leaders or managers, make sure that the time for training is adhered to – even when it’s busy! All too often training gets cancelled at the last minute because of call volumes. By constantly cancelling training, staff can become de-motivated, quality of call handling does not improve and consequently customer dissatisfaction may go up, staff turnover may go up, etc. Have an agreement with senior management that when training IS PLANNED it HAPPENS no matter what the operational challenges. The day you and your company adhere to this, things will start to get better! ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=a879a7f45e034efc981...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
If you have sales reps/agents, give each one a power hour, during which they are not allowed to talk to colleagues (unless absolutely necessary). They have to spend as much time as possible talking to customers - don't allow anyone to interrupt them and have everyone in the team do one power hour per day each. R. Deathridge
https://www.contactcenterworld.com/tips.aspx?id=2526c859393e4fbca11...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
If you have sales reps/agents, give each one a power hour, during which they are not allowed to talk to colleagues (unless absolutely necessary). They have to spend as much time as possible talking to customers - don't allow anyone to interrupt them and have everyone in the team do one power hour per day each. R. Deathridge
Do you measure customer satisfaction? Do you ask callers to your center what they think of your service and how it can be improved? Do you then listen to their feedback? Some of you do, others don’t and there’s a few of you who may think you may be, to coin a phrase, ‘opening a can of worms’. The truth is, every contact center should measure customer satisfaction to ensure your customers are getting what they want. Otherwise they won’t be customers for long! Be warned, if you do ask for feedback, listen, learn and act upon it – don’t defend or do nothing about it otherwise it’s a waste of time and effort – at least that’s what your customers will believe. ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=c1ced709a48b4e7ebcf...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
VOS3000 2.1.2.0/2.1.4.0/2.1.6.0 and Now have the newest Version 2.1.8.05 / Sippy
· Anti-Hacking
. Call Recording
· Customized CDR
· Admin Panel
· Email Alerts, Billing/ Invoicing
· Free Demo / 24/7 TECH SUPPORT
· SECURE STABLE DEDICATED SERVER
· 100% FIREWALL PROTECTION and much more
For further Information
Contact Now
Email: mahnoor@c4switch.com
Skype : live:.cid.d2df4939473f2c4c
WhatsApp: +92 301 8284317
We all know that many inbound contact centers suffer from peaks in call traffic throughout the day; however managing them can be difficult. Some contact centers have developed SWAT teams who are made up of colleagues in other departments trained to a good standard who can take calls when it gets busy – we don’t mean just message takers as this can be frustrating to the caller. Take time to train the SWAT team to a good standard, chances are you will need their on-going support and they will help you manage your service standards! ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=877d5fd885884cbbad1...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
Using the correct contact center technology is essential, however sometimes technology can be introduced because of its perceived benefits to an organisation without thorough investigation. When considering new technology ask yourself the following questions – will the introduction of new technology: Save money and if so how do we prove this? Improve our service to our customers and if so how? Be noticed by our customers and if so will they like it? These are 3 of the key questions we should ask ourselves and also make sure we know who else is using the technology and what results they get. ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=9b9e69ce09d14e9ba9e...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
· Anti Hacking
. Call Recording
· Tweaked CDR
· Administrator Panel
· Email Alerts, Billing/Invoicing
· Free Demo/day in and day out TECH SUPPORT/LIVE TRAINING
· SECURE STABLE DEDICATED SERVER
· 100 percent FIREWALL PROTECTION and considerably more...
For additional Information
Contact Now
Email: mahnoor@c4switch.com
Skype: live:.cid.d2df4939473f2c4c
WhatsApp: +92 301 8284317
The contact center environment is constantly changing, particularly with the introduction of new technology. To ensure that people embrace change and remain motivated, focus on getting them future-oriented. Tell them what it means for the business and for them. Promote 2-way dialogue and be generous with your feedback by communicating progress positively - it will virtually guarantee you maintain momentum towards meeting your end goal. ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=cd01c9c1c3a34907a65...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices www.contactcenterworld.com/join for FREE membership today!
Chat
Call Center Industry news

Welcome to Benprise!
Contact us at info@benprise.com.
We built this community in hopes that our friends and colleagues find it useful for meeting people and keeping up with contacts, build relationships and hopefully business partnerships particularly in the call center industry.
Hopefully you will meet nice people here. You can chat, share, write blogs, and have your say in discussions. In the future we will be adding more great stuff, so hang around, tell your friends and enjoy!
Get the job!
Call Center Planet has now partnered with the newest and best Job site on the planet, Pro Request. Job seekers please register, and if you need to hire agents, try our new site to locate the best candidates!http://www.prorequests.com/ For all your hiring needs and for all the jobs!

Outsourcing Insider - info@benprise.com

Contact Center Solutions - info@benprise.com

Rules of the Road for Call Center Planet
We have had several complaints regarding fraud, scam, porn and spam on this forum. Call Center Planet, and Benprise are in no way responsible for the dealings that you do from this forum. We closely monitor, and anyone posting any of the above are removed.
1. Posting of Porn or nudity is strictly prohibited.
2. Spamming is strictly prohibited.
3. Posting of illegal campaigns such as email creation is strictly prohibited.
4. “Flaming” or stating people are “fraud” without specific documentation is strictly prohibited.
Some of the suggestions while you transact business on this forum:
1. You receive an offer that sounds too good to be true, it may not be valid.
2. Avoid paying upfront for projects or campaigns.
3. If you still decide to pay: Know the person you're sending money to.
a. Discontinue any transaction if someone asks you to pay via Western Union or asks to deposit money into their account. This is a sure sign of fraud.
b. Try and meet the consultant and obtain references if you are suspicious of an offer.
c. If the respondent calls you from an international number, it does not necessarily mean the caller is calling from the number listed. For instance, a US based numbered caller may actually be in The Philippines or India
4. There are no miracles under the sun; large companies generally deal with businesses directly rather than through brokers.
5. Please do not post “flame” comments about other members. Call Center Planet does not allow unsubstantiated claims, which can be considered as slander to be posted. We do not allow Vendettas or Character assassination. Please resolve conflicts off the site.
Please enjoy the site while treating one another with respect. Thank you so much!
CallCenterJobs.com Job Search Results - info@benprise.com

Call Center Helper
