Latest Activity
Tip of the Day: Choosing A Solution
If you are testing solutions for the first time I would first look at the skills that you are testing for. Secondly, determine how flexible that solution is, and how it fits with your company’s needs. You also need to determine how easy it is to use, because generally you have more than one person doing the recruiting and hiring for the call center, and you have several users. Determine if people can be trained quickly on it. You also want to look for a testing vendor that will walk you through the whole implementation process and continue to support you after the sale. - Natalie Hamlett of Qwiz
https://www.contactcenterworld.com/tips.aspx?id=0b96626ceb31419a8de...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
If you are testing solutions for the first time I would first look at the skills that you are testing for. Secondly, determine how flexible that solution is, and how it fits with your company’s needs. You also need to determine how easy it is to use, because generally you have more than one person doing the recruiting and hiring for the call center, and you have several users. Determine if people can be trained quickly on it. You also want to look for a testing vendor that will walk you through the whole implementation process and continue to support you after the sale. - Natalie Hamlett of Qwiz
https://www.contactcenterworld.com/tips.aspx?id=0b96626ceb31419a8de...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
Call and Contact Center Tips - Choosing A Solution
If you are testing solutions for the first time I would first look at the skills that you are testing for. Secondly, determine how flexible that solution is, and how it fits with your company’s needs. You also need to determine how easy it is to use, because generally you have more than one person doing the recruiting and hiring for the call center, and you have several users. Determine if people can be trained quickly on it. You also want to look for a testing vendor that will walk you through the whole implementation process and continue to support you after the sale. - Natalie Hamlett of Qwiz
If you are testing solutions for the first time I would first look at the skills that you are testing for. Secondly, determine how flexible that solution is, and how it fits with your company’s needs. You also need to determine how easy it is to use, because generally you have more than one person doing the recruiting and hiring for the call center, and you have several users. Determine if people can be trained quickly on it. You also want to look for a testing vendor that will walk you through the whole implementation process and continue to support you after the sale. - Natalie Hamlett of Qwiz
Tip of the Day: Pre-Employment Testing
With regards to pre-employment testing you first need to determine what information you are trying to find out about perspective employees. Pre-employment testing covers a wide range of information that can be evaluated. Next, don’t assume that one test will give you all of the information that you will want to have. Finally, make sure that you have a chance to see how the test has worked in the past, and you should be able to pilot the test. - Joe T. Sefcik of Employment Technologies Corporation
https://www.contactcenterworld.com/tips.aspx?id=ff32a53e984e4dd69a4...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
With regards to pre-employment testing you first need to determine what information you are trying to find out about perspective employees. Pre-employment testing covers a wide range of information that can be evaluated. Next, don’t assume that one test will give you all of the information that you will want to have. Finally, make sure that you have a chance to see how the test has worked in the past, and you should be able to pilot the test. - Joe T. Sefcik of Employment Technologies Corporation
https://www.contactcenterworld.com/tips.aspx?id=ff32a53e984e4dd69a4...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
Call and Contact Center Tips - Pre-Employment Testing
With regards to pre-employment testing you first need to determine what information you are trying to find out about perspective employees. Pre-employment testing covers a wide range of information that can be evaluated. Next, don’t assume that one test will give you all of the information that you will want to have. Finally, make sure that you have a chance to see how the test has worked in the past, and you should be able to pilot the test. - Joe T. Sefcik of Employment Technologies Corporation
With regards to pre-employment testing you first need to determine what information you are trying to find out about perspective employees. Pre-employment testing covers a wide range of information that can be evaluated. Next, don’t assume that one test will give you all of the information that you will want to have. Finally, make sure that you have a chance to see how the test has worked in the past, and you should be able to pilot the test. - Joe T. Sefcik of Employment Technologies Corporation
⚠️Need a Job?
⚠️Well compensated?
⚠️Premium Hmo?
🔰CBNA is Now Hiring! CSR/Phone Banker
BPO exp is advantage but not required
Fresh graduate is welcome
to apply!
Earn up to✨PHP 33,250 Month
📍Location:
34th St. CitiPlaza BGC Taguig City Mm
🌆Onsite but maybe set up for hybrid
Perk’s💰
✅20% Night Differential
✅Annual increase
✅Competitive Incentives
✅Life insurance
✅Retirement benefits
✅Premium hmo Intellicare
✅Free Laptop for hybrid setup
✅Free Parking
✅Transportation allowance
✅Meal allowance
✅Medical allowance
✅Paid leaves VL ,SL ,PL,
✅Premuim Holiday Pay
📌None Toxic Account
📌No Versant
📌Initial and final interview only
😉 ! And ill give some Tip’s how to pass your interview
Pm is the key!🔐📩
>Name:
>Mobile Number:
>Email Address:
>Bpo exp/yrs:
⚠️Well compensated?
⚠️Premium Hmo?
🔰CBNA is Now Hiring! CSR/Phone Banker
BPO exp is advantage but not required
Fresh graduate is welcome
to apply!
Earn up to✨PHP 33,250 Month
📍Location:
34th St. CitiPlaza BGC Taguig City Mm
🌆Onsite but maybe set up for hybrid
Perk’s💰
✅20% Night Differential
✅Annual increase
✅Competitive Incentives
✅Life insurance
✅Retirement benefits
✅Premium hmo Intellicare
✅Free Laptop for hybrid setup
✅Free Parking
✅Transportation allowance
✅Meal allowance
✅Medical allowance
✅Paid leaves VL ,SL ,PL,
✅Premuim Holiday Pay
📌None Toxic Account
📌No Versant
📌Initial and final interview only
😉 ! And ill give some Tip’s how to pass your interview
Pm is the key!🔐📩
>Name:
>Mobile Number:
>Email Address:
>Bpo exp/yrs:
Tip of the Day: Employees
I would advise someone that works on the phone all day to find out a lot more about the company itself. I like to make sure that I understand the culture, and what the approach to that client is. Taking that into consideration I would most likely do a workshop, which can be fun for the employees while also focusing on their development. In the workshop we would look at things like how your voice sounds, ways to improve your voice, and tips and techniques to maintain your voice. An agent waiting for a call should hum, or sing to warm up the voice, and make sure that the voice can project. One thing that sooths your voice is a glass of room temperature water with a slice of lemon. The zest of the lemon sooths your voice, and it makes sure that you are not gasping for air while you talk to an individual. - Katrina Anderson, Independent Training Coach and Consultant
https://www.contactcenterworld.com/tips.aspx?id=3823ab54ee2542f0b25...
Get tips like…
I would advise someone that works on the phone all day to find out a lot more about the company itself. I like to make sure that I understand the culture, and what the approach to that client is. Taking that into consideration I would most likely do a workshop, which can be fun for the employees while also focusing on their development. In the workshop we would look at things like how your voice sounds, ways to improve your voice, and tips and techniques to maintain your voice. An agent waiting for a call should hum, or sing to warm up the voice, and make sure that the voice can project. One thing that sooths your voice is a glass of room temperature water with a slice of lemon. The zest of the lemon sooths your voice, and it makes sure that you are not gasping for air while you talk to an individual. - Katrina Anderson, Independent Training Coach and Consultant
https://www.contactcenterworld.com/tips.aspx?id=3823ab54ee2542f0b25...
Get tips like…
Call and Contact Center Tips - Employees
I would advise someone that works on the phone all day to find out a lot more about the company itself. I like to make sure that I understand the culture, and what the approach to that client is. Taking that into consideration I would most likely do a workshop, which can be fun for the employees while also focusing on their development. In the workshop we would look at things like how your voice sounds, ways to improve your voice, and tips and techniques to maintain your voice. An agent waiting for a call should hum, or sing to warm up the voice, and make sure that the voice can project. One thing that sooths your voice is a glass of room temperature water with a slice of lemon. The zest of the lemon sooths your voice, and it makes sure that you are not gasping for air while you talk to an individual. - Katrina Anderson, Independent Training Coach and Consultant
I would advise someone that works on the phone all day to find out a lot more about the company itself. I like to make sure that I understand the culture, and what the approach to that client is. Taking that into consideration I would most likely do a workshop, which can be fun for the employees while also focusing on their development. In the workshop we would look at things like how your voice sounds, ways to improve your voice, and tips and techniques to maintain your voice. An agent waiting for a call should hum, or sing to warm up the voice, and make sure that the voice can project. One thing that sooths your voice is a glass of room temperature water with a slice of lemon. The zest of the lemon sooths your voice, and it makes sure that you are not gasping for air while you talk to an individual. - Katrina Anderson, Independent Training Coach and Consultant
*SIPPY with Class Discounted Rate FREE SETUP COST (SIPPY 4.5 and 5.2)*
*BEST SOLUTION OF YOUR VOIP BUSINESS WITH HIGH CPS & BEST KEY FEATURES*
*SIPPY* Limited time promotion till Sep 30th… *ONLY 3 DAYS LEFT…*
*1000cc = was 450usd Now 250usd*
*2000cc = was 650usd Now 350usd*
*24/7 FREE live Support*
*NO SETUP FEE*
*FREE DEMO & TRAINING*
*📲 CONTACT NOW 📲*
*Skype: rimshac4switch*
📧 *aisha@c4switch.com*
💬 *+92.301.8284206*
*BEST SOLUTION OF YOUR VOIP BUSINESS WITH HIGH CPS & BEST KEY FEATURES*
*SIPPY* Limited time promotion till Sep 30th… *ONLY 3 DAYS LEFT…*
*1000cc = was 450usd Now 250usd*
*2000cc = was 650usd Now 350usd*
*24/7 FREE live Support*
*NO SETUP FEE*
*FREE DEMO & TRAINING*
*📲 CONTACT NOW 📲*
*Skype: rimshac4switch*
📧 *aisha@c4switch.com*
💬 *+92.301.8284206*
Tip of the Day: Selection Systems
f someone were looking into implementing a selection system I would suggest that if they can answer a few questions in that process, then they will be better off in the long run. The question is what do they want to accomplish by that? Is it simply a turnover challenge, or a productivity challenge, do they have a need to hire people faster because of a competitive labour market? Next, they need to decide where the pain is. Have they quantified that pain? In other words, have they put a dollar amount on what turnover rate costs their organization? If they put a dollar amount down and do a financial analysis, then the final thing they should look at is the return on investment. - Jeff Furst of FurstPerson
https://www.contactcenterworld.com/tips.aspx?id=c795b862a3314e52aa2...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
f someone were looking into implementing a selection system I would suggest that if they can answer a few questions in that process, then they will be better off in the long run. The question is what do they want to accomplish by that? Is it simply a turnover challenge, or a productivity challenge, do they have a need to hire people faster because of a competitive labour market? Next, they need to decide where the pain is. Have they quantified that pain? In other words, have they put a dollar amount on what turnover rate costs their organization? If they put a dollar amount down and do a financial analysis, then the final thing they should look at is the return on investment. - Jeff Furst of FurstPerson
https://www.contactcenterworld.com/tips.aspx?id=c795b862a3314e52aa2...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
Call and Contact Center Tips - Selection Systems
If someone were looking into implementing a selection system I would suggest that if they can answer a few questions in that process, then they will be better off in the long run. The question is what do they want to accomplish by that? Is it simply a turnover challenge, or a productivity challenge, do they have a need to hire people faster because of a competitive labour market? Next, they need to decide where the pain is. Have they quantified that pain? In other words, have they put a dollar amount on what turnover rate costs their organization? If they put a dollar amount down and do a financial analysis, then the final thing they should look at is the return on investment. - Jeff Furst of FurstPerson
If someone were looking into implementing a selection system I would suggest that if they can answer a few questions in that process, then they will be better off in the long run. The question is what do they want to accomplish by that? Is it simply a turnover challenge, or a productivity challenge, do they have a need to hire people faster because of a competitive labour market? Next, they need to decide where the pain is. Have they quantified that pain? In other words, have they put a dollar amount on what turnover rate costs their organization? If they put a dollar amount down and do a financial analysis, then the final thing they should look at is the return on investment. - Jeff Furst of FurstPerson
Tip of the Day: Choosing A New Location
With regards to looking at a new location, you can look at risk mitigation. You need to evaluate whether you should have a global footprint versus going to one particular market and setting up one particular facility. In other words, do you want to have all your eggs in one basket? One of the things we are hearing about is people getting into co-sourcing; they are outsourcing some of the low value work and keeping the sales. - Paul Hanna of Invest in Northern Ireland
https://www.contactcenterworld.com/tips.aspx?id=103a58ddbee149618d3...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
With regards to looking at a new location, you can look at risk mitigation. You need to evaluate whether you should have a global footprint versus going to one particular market and setting up one particular facility. In other words, do you want to have all your eggs in one basket? One of the things we are hearing about is people getting into co-sourcing; they are outsourcing some of the low value work and keeping the sales. - Paul Hanna of Invest in Northern Ireland
https://www.contactcenterworld.com/tips.aspx?id=103a58ddbee149618d3...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
Call and Contact Center Tips - Choosing A New Location
With regards to looking at a new location, you can look at risk mitigation. You need to evaluate whether you should have a global footprint versus going to one particular market and setting up one particular facility. In other words, do you want to have all your eggs in one basket? One of the things we are hearing about is people getting into co-sourcing; they are outsourcing some of the low value work and keeping the sales. - Paul Hanna of Invest in Northern Ireland
With regards to looking at a new location, you can look at risk mitigation. You need to evaluate whether you should have a global footprint versus going to one particular market and setting up one particular facility. In other words, do you want to have all your eggs in one basket? One of the things we are hearing about is people getting into co-sourcing; they are outsourcing some of the low value work and keeping the sales. - Paul Hanna of Invest in Northern Ireland
*SIPPY with Class Discounted Rate FREE SETUP COST (SIPPY 4.5 and 5.2)*
*BEST SOLUTION OF YOUR VOIP BUSINESS WITH HIGH CPS & BEST KEY FEATURES*
Limited time promotion: till Sep 30th for *SIPPY*
*1000cc = was 450usd Now 250usd*
*2000cc = was 650usd Now 350usd*
*24/7 FREE live Support*
*NO SETUP FEE*
*FREE DEMO & TRAINING*
*📲 CONTACT NOW 📲*
*Skype: rimshac4switch*
📧 *aisha@c4switch.com*
💬 *+92.301.8284206*
*BEST SOLUTION OF YOUR VOIP BUSINESS WITH HIGH CPS & BEST KEY FEATURES*
Limited time promotion: till Sep 30th for *SIPPY*
*1000cc = was 450usd Now 250usd*
*2000cc = was 650usd Now 350usd*
*24/7 FREE live Support*
*NO SETUP FEE*
*FREE DEMO & TRAINING*
*📲 CONTACT NOW 📲*
*Skype: rimshac4switch*
📧 *aisha@c4switch.com*
💬 *+92.301.8284206*
Tip of the Day: Workforce Management And Your People
If you are looking at a workforce management system for the first time I would advise you to start with the business and think about your people. Fundamentally when you deploy workforce management techniques and tools you are changing people’s working lives and that can be a very powerful thing. People are the final deliverer of the service to the customer and we want to stay painfully aware of some of the staff turnover problems that we’ve had in the contact center over time. So start with the people and really think through what it is that you want to change and what you want the business to be like after you have implemented the system, and don’t start with technologies and features. Think through the business issues first and then go through the technologies and features. - Julian Harper of Blue Pumpkin
https://www.contactcenterworld.com/tips.aspx?id=ebe82665ffbf4ffb81b...
Get tips like this every day - The Global…
If you are looking at a workforce management system for the first time I would advise you to start with the business and think about your people. Fundamentally when you deploy workforce management techniques and tools you are changing people’s working lives and that can be a very powerful thing. People are the final deliverer of the service to the customer and we want to stay painfully aware of some of the staff turnover problems that we’ve had in the contact center over time. So start with the people and really think through what it is that you want to change and what you want the business to be like after you have implemented the system, and don’t start with technologies and features. Think through the business issues first and then go through the technologies and features. - Julian Harper of Blue Pumpkin
https://www.contactcenterworld.com/tips.aspx?id=ebe82665ffbf4ffb81b...
Get tips like this every day - The Global…
Call and Contact Center Tips - Workforce Management And Your People
If you are looking at a workforce management system for the first time I would advise you to start with the business and think about your people. Fundamentally when you deploy workforce management techniques and tools you are changing people’s working lives and that can be a very powerful thing. People are the final deliverer of the service to the customer and we want to stay painfully aware of some of the staff turnover problems that we’ve had in the contact center over time. So start with the people and really think through what it is that you want to change and what you want the business to be like after you have implemented the system, and don’t start with technologies and features. Think through the business issues first and then go through the technologies and features. - Julian Harper of Blue Pumpkin
If you are looking at a workforce management system for the first time I would advise you to start with the business and think about your people. Fundamentally when you deploy workforce management techniques and tools you are changing people’s working lives and that can be a very powerful thing. People are the final deliverer of the service to the customer and we want to stay painfully aware of some of the staff turnover problems that we’ve had in the contact center over time. So start with the people and really think through what it is that you want to change and what you want the business to be like after you have implemented the system, and don’t start with technologies and features. Think through the business issues first and then go through the technologies and features. - Julian Harper of Blue Pumpkin
Tip of the Day: Setting Up A New Call Center
There are three key things that companies looking to set up a new call center operation needs. First, and most important they would need labour. Second, would be the suitability or availability of a suitable site. Last, would the availability of the appropriate tele-communication infrastructure. - Richard P of the City of Thunder Bay
https://www.contactcenterworld.com/tips.aspx?id=087439a118b040c4894...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
There are three key things that companies looking to set up a new call center operation needs. First, and most important they would need labour. Second, would be the suitability or availability of a suitable site. Last, would the availability of the appropriate tele-communication infrastructure. - Richard P of the City of Thunder Bay
https://www.contactcenterworld.com/tips.aspx?id=087439a118b040c4894...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
Call and Contact Center Tips - Setting Up A New Call Center
There are three key things that companies looking to set up a new call center operation needs. First, and most important they would need labour. Second, would be the suitability or availability of a suitable site. Last, would the availability of the appropriate tele-communication infrastructure. - Richard P of the City of Thunder Bay
There are three key things that companies looking to set up a new call center operation needs. First, and most important they would need labour. Second, would be the suitability or availability of a suitable site. Last, would the availability of the appropriate tele-communication infrastructure. - Richard P of the City of Thunder Bay
Chat
Call Center Industry news
Welcome to Benprise!
Contact us at info@benprise.com.
We built this community in hopes that our friends and colleagues find it useful for meeting people and keeping up with contacts, build relationships and hopefully business partnerships particularly in the call center industry.
Hopefully you will meet nice people here. You can chat, share, write blogs, and have your say in discussions. In the future we will be adding more great stuff, so hang around, tell your friends and enjoy!
Get the job!
Call Center Planet has now partnered with the newest and best Job site on the planet, Pro Request. Job seekers please register, and if you need to hire agents, try our new site to locate the best candidates!http://www.prorequests.com/ For all your hiring needs and for all the jobs!
Outsourcing Insider - info@benprise.com
Contact Center Solutions - info@benprise.com
Rules of the Road for Call Center Planet
We have had several complaints regarding fraud, scam, porn and spam on this forum. Call Center Planet, and Benprise are in no way responsible for the dealings that you do from this forum. We closely monitor, and anyone posting any of the above are removed.
1. Posting of Porn or nudity is strictly prohibited.
2. Spamming is strictly prohibited.
3. Posting of illegal campaigns such as email creation is strictly prohibited.
4. “Flaming” or stating people are “fraud” without specific documentation is strictly prohibited.
Some of the suggestions while you transact business on this forum:
1. You receive an offer that sounds too good to be true, it may not be valid.
2. Avoid paying upfront for projects or campaigns.
3. If you still decide to pay: Know the person you're sending money to.
a. Discontinue any transaction if someone asks you to pay via Western Union or asks to deposit money into their account. This is a sure sign of fraud.
b. Try and meet the consultant and obtain references if you are suspicious of an offer.
c. If the respondent calls you from an international number, it does not necessarily mean the caller is calling from the number listed. For instance, a US based numbered caller may actually be in The Philippines or India
4. There are no miracles under the sun; large companies generally deal with businesses directly rather than through brokers.
5. Please do not post “flame” comments about other members. Call Center Planet does not allow unsubstantiated claims, which can be considered as slander to be posted. We do not allow Vendettas or Character assassination. Please resolve conflicts off the site.
Please enjoy the site while treating one another with respect. Thank you so much!
Sponsor of the Month - Global Empire
Call Center Planet can help you! contact us at info@benprise.com
CallCenterJobs.com Job Search Results - info@benprise.com
Call Center Helper
