Tip of the Day: Cancel Training At Your Peril
When you plan training for your agents, team leaders or managers, make sure that the time for training is adhered to – even when it’s busy! All too often training gets cancelled at the last minute because of call volumes. By constantly cancelling training, staff can become de-motivated, quality of call handling does not improve and consequently customer dissatisfaction may go up, staff turnover may go up, etc. Have an agreement with senior management that when training IS PLANNED it HAPPENS no matter what the operational challenges. The day you and your company adhere to this, things will start to get better! ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=a879a7f45e034efc981...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
When you plan training for your agents, team leaders or managers, make sure that the time for training is adhered to – even when it’s busy! All too often training gets cancelled at the last minute because of call volumes. By constantly cancelling training, staff can become de-motivated, quality of call handling does not improve and consequently customer dissatisfaction may go up, staff turnover may go up, etc. Have an agreement with senior management that when training IS PLANNED it HAPPENS no matter what the operational challenges. The day you and your company adhere to this, things will start to get better! ContactCenterWorld.com
https://www.contactcenterworld.com/tips.aspx?id=a879a7f45e034efc981...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
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