Tip of the Day: Proactive Agents
Train your agents to be proactive and offer information rather than having to be asked for it. A simple example is when you take a booking over the phone – at the time the booking is made have your reps offer to send confirmation immediately rather than waiting to be asked for it. This proactive approach is far more customer service oriented!
https://www.contactcenterworld.com/tips.aspx?id=b3c4a6fc885e45ad9f2...
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Train your agents to be proactive and offer information rather than having to be asked for it. A simple example is when you take a booking over the phone – at the time the booking is made have your reps offer to send confirmation immediately rather than waiting to be asked for it. This proactive approach is far more customer service oriented!
https://www.contactcenterworld.com/tips.aspx?id=b3c4a6fc885e45ad9f2...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
Call and Contact Center Tips - Proactive Agents
Train your agents to be proactive and offer information rather than having to be asked for it. A simple example is when you take a booking over the p…
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