Raj Wadhwani posted a status
Jan 24
Tip of the Day: Making It Easy For Customers

How many customers complain about your processes and procedures and how many compliment you? If you get far more complaints than compliments, look at what you can do to reduce the complaints and turn them into compliments. This often involves just getting rid of procedures that make it difficult for customers

https://www.contactcenterworld.com/tips.aspx?id=e52d3a0620b24e4487a...

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Call and Contact Center Tips - Making It Easy For Customers
How many customers complain about your processes and procedures and how many compliment you? If you get far more complaints than compliments, look at…

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