Raj Wadhwani posted a status
Nov 22
Tip of the Day: Impacts Of Technology

Separate your infrastructure from your decision regarding which application you should be running. There are a lot of vendors today that are saying “buy from us and we will give you an entire suite of solutions”. Take a look at what the best solution for you is in terms of infrastructure, the best way of moving calls, web chats, e-mails and data around your call centers. Separate all of that from which applications are the best to manage those communications to do the routing, the screening and to manage self-service interactions with customers. Pick the best solutions for you based on your environment – John Cray - VP Marketing, Apropos

https://www.contactcenterworld.com/tips.aspx?id=3b8fc81e44c94094992...

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Call and Contact Center Tips - The Best Solution
Separate your infrastructure from your decision regarding which application you should be running. There are a lot of vendors today that are saying “…

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