Tip of the Day: Measures
If you are measuring anything, measure your headcount turnover and try to get it down, and try to measure your employee satisfaction and try to get it up. If you get those two things right, then the people that work in your organization know how to do it! - Paul Cooper - Business Development Director, ICCS
https://www.contactcenterworld.com/tips.aspx?id=3586b28a1991489a995...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
If you are measuring anything, measure your headcount turnover and try to get it down, and try to measure your employee satisfaction and try to get it up. If you get those two things right, then the people that work in your organization know how to do it! - Paul Cooper - Business Development Director, ICCS
https://www.contactcenterworld.com/tips.aspx?id=3586b28a1991489a995...
Get tips like this every day - The Global Association for Contact Center & CX Best Practices http://contactcenterworld.com/join for FREE membership today!
Call and Contact Center Tips - Measures
If you are measuring anything, measure your headcount turnover and try to get it down, and try to measure your employee satisfaction and try to get i…
Comments