Raj Wadhwani posted a status
Nov 18
Tip of the Day: Measures

If you are measuring anything, measure your headcount turnover and try to get it down, and try to measure your employee satisfaction and try to get it up. If you get those two things right, then the people that work in your organization know how to do it! - Paul Cooper - Business Development Director, ICCS

https://www.contactcenterworld.com/tips.aspx?id=3586b28a1991489a995...

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Call and Contact Center Tips - Measures
If you are measuring anything, measure your headcount turnover and try to get it down, and try to measure your employee satisfaction and try to get i…

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