Gender

Male

Location

Gardner, KS

Birthday:

December 7

About me

Career Objective Utilize leadership, technical and administrative skills to contribute to the success of my employees and employer. Professional Experience Sprint Cable Order Repair Provisioner III – Team Lead Team Lead, Oct 2007 – Present • Work on the Customer Issue Resolution Team for Cable Order Repair as Team Lead and evening Management Relief, for a team of 30+ Reps. • Act as the in charge supervisor on a number of occasions both short and long term for a team of 30 Provisioners as the Team Lead for the Repair Team. • Provide additional assistance to COR supervisors in streamlining operations. • Daily analyze, develop and execute new processes for team of 30 Provisioners to assist in customer related issues. • Continue to support and implement training and standards for all systems and programs used by Cable Order Repair in day to day operations. • Handle escalations from Cable Partners via Front Office. • Support team members in meeting or exceeding COR call metrics for all cable partners Sprint COM Provisioner III – Team Lead Wisconsin Markets Team Lead, May 2005 – Oct 2007 • Acted as the in charge supervisor on a number of occasions both short and long term for a team of 30 Provisioners as the Team Lead for the Wisconsin Markets. • Monitored and coached individual Provisioners so Wisconsin Market’s SLA/QA is maintained and quality improves each week • Assisted other Provisioners in achieving their individual goals by providing cross training and encouraging them to maximize their abilities. • Developed and strengthened relationships internally and externally that will benefit Sprint’s commitment to quality service. Catholic Charities – Kansas City, KS Donor Care Specialist, Feb. 2004 – May 2005 • Created monthly giving program and develop the telemarketing aspect, from end to end. • Executed a new process that streamlined thank you letters to Patrons from 5 days to 48 hours. • Guided tours of Catholic Charities and give large group presentations to explain the mission and purpose for the organization. United States Army – Lawton, OK Specialist – March 2002 – Feb. 2004 • Managed at team of 4 soldiers on a Guided Missile System City Wide Maintenance - Lenexa, KS Division Manager, June 1998 – March 2002 • Project Manager for maintenance at Union Station, supervised 40 employees. • Directed the Start-up of 28 buildings for Black & Veach. • Managed the overall building operation of 80 facilities in the Kansas City Area with a staff of 280. B&G Maintenance – Kansas City, MO Project Manager, Nov. 1995 – June 1998 • Responsible for day to day operations of a 20 story downtown office building with a food court and a staff of 45. Sunshine Marketing Group – Kansas City, MO Sales Manager, Dec. 1992 – Oct. 1995 • Facilitated several successful campaigns for non-profit organizations, such as the Dream Factory, The Boys and Girls Clubs, and Make a Wish Foundation. United States Army – Hamburg, Germany Sergeant Dietetics, Dec. 1989 – Nov. 1992 • Managed a facility that won the prestigious Connolly Cup for quality and service. Education University of Texas, Waco – June 1990 Bachelors in Culinary Arts Taken over 50 Self Improvement Courses through Sprint University including but not limited to: • Call Center Success • Beyond Customer Service • Motivating at Work • Leading with Integrity • Effective Presentations • Creating and Leading a Collaborative Work Environment • All Inclusive Workplace • Project Management: Project Management Framework • Thinking on Your Feet Certifications N.T.S, Kansas City, MO – Sept. 1995 Boiler, Pneumatics, and HVAC Program Experience Word, Excel, PowerPoint, NPAC/SOA, 911/ALI, NIDA(Footprint Identification Tool), Outlook, Total View, Cisco Tele-Tools, Live Meeting, Crystal Reporting, LEC GUI’s, LSSI, Witness, Citrix Client Manager, SARA VPN Client, People Soft, CentraOne Agenda Builder, Attachmate Enterprise, TRS Ticketing System.

Company

Sprint

Title

Team Lead