About me
Results-driven manager with extensive experience in the outsourcing and offshoring industry that has a track record in driving financial performance to profitable margins thus achieving high growth revenue in a fast-paced, highly competitive environment. Able to adapt and perform under pressure in order to attain goals and targets by implementing sound strategies and risk management solutions in order to turnaround situations during an adverse marketplace. Well versed in campaign and account management, telemarketing and social media planning, executing and launching the program from pilot phase, selection and training process until going live. Creation of various training modules for product training, solution selling, cross-selling/up-selling, project/program management, data analytics, C-level customer relationship management and business development. Ability to improve and heighten productivity by enhancing internal controls for effective operational processes resulting to optimal output.
