About me
Enthusiastic and customer-focused Call Center Agent with 5 years of experience delivering exceptional service in high-volume call center environments. Proven ability to handle a diverse range of customer inquiries, resolve issues, and meet performance targets. Strong communication and interpersonal skills with a dedication to ensuring positive customer experiences. Adept at navigating various systems and databases to provide accurate and efficient support.
Key Skills:
Inbound and outbound call handling
Customer issue resolution
Active listening and empathy
Multitasking and time management
Familiarity with CRM systems
Strong verbal and written communication
Product knowledge and troubleshooting
Adherence to call scripts and protocols
