About

Gender

Male


Location

Madrid


Birthday:

September 16


Age:

55


About me

Senior Executive Professional with more than 16 years of working experience on Customer Care operations, Contact Centre & Direct Marketing enviroment, from operations to account / business point of view, provider to Client side, technical and procceses detail to high level business requirements. Inbound, customer service, helpdesk, to outbound campaings, member acquisitions, sales... Managing starting projects from local to International and multidisciplinary enviroment. (Start up minded) - Searching for excellence in Customer experience, Call Centre, Operations, BPO, Processes - Searching for results in Acquisition Channels / Sales - Expert in Loyalty / Retention / up&crosselling and Acquisition Channels - Technology evangelist... but... about technology... good IT project is not about technology. Technology is only an enabler


Website

www.linkedin.com/in/juanjosanchez


Company

Orange, France Telecom


Title

Head of Loyalty & Retention Operations (Customer Service Operations)


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