About

Gender

Male


Location

Terre Haute, IN


About me

I have over 6 years of call center experience. I have worked in all aspects of the call center industry and feel I could be a great asset to your company. I have a great grasp on how to run an efficient and sales-based operation. I believe I have the right ingredients necessary to help your call center expand and consistently perform. I have worked on programs for AT&T, CDC and Verizon Yellow Pages, just to name a few. I have run both inbound and outbound programs. Focusing on sales and efficiency numbers but maintaining a fun work environment is the best recipe for success. I have implemented sales incentives that proved successful on the floor. I have helped agents reach to their limits by constantly going over the proper metrics they need to be outstanding agents. I believe letting the agents know the numbers we need has improved agent attitude and helps company morale. I have helped organize team building exercises that empower a feeling of support between agents and staff.


Company

Jacob Mendenhall


Title

Operations Specialist


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Comments

  • Rakesh Shetty February 24, 2010 at 8:00pm
    Hi,

    We are a premier Business Process Outsourcing (BPO) service provider, specializing in fulfilling the informational, back office and teleservice needs of our clients.

    We are looking for a freelancer in US who can assist us in business development.

    Kindly send me an email if this interests you, So that we can take this discussion ahead.

    Anticipating your positive response.


    Regards,
    Rakesh.Shetty
    VP - Operations
    Diligence InfoSolutions
    Mob: +919892303431
    Email: rakesh.shetty05@gmail.com
    Skype: rakesh0504
  • Judel January 26, 2009 at 2:57pm
    Hello Jacob,
    Glad to see you here..Have a great day!
    zwani.com myspace graphic comments
    Graphics for Welcome Comments
  • Russ Sandlin January 26, 2009 at 4:06am
    Jacob,

    Seldom do new members join with the Laurels you have recieved from Anthony. Look forward to seeing you active on the site.

    Thanks,

    Russ
  • Anthony Mitchell January 26, 2009 at 4:05am
    I’ve worked with Jacob Mendenhall for over seven years and have found him to be an excellent call center supervisor and trainer. His grasp of the sales process and customer retention is better than anyone I know.

    He has a keen sense of U.S. compliance requirements that is sorely lacking within the Big Four and offshore generally.

    If you have the opportunity to work with Jacob, you’ll find that he energizes the workplace and builds morale.
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