About

Gender

Male


Location

Mohali-Punjab


About me

A BPO professional, with a strong track record of building and managing sales efforts at customer service-oriented companies. I joined IDS in 2004. With over 9 years of experience in building sales organizations, developing staff training and motivational programs and creating innovative sales programs that produce results, been apply thoughts that optimize the everyday interactions between employee and the customers. Prior to becoming IDS top executive, I had worked with some big names in the industry. My wisdom and skills were highly appreciated by BPO giants for implementing client service best practices that not only generated bottom line improvements but enhanced overall customer satisfaction. I'm in a unique position to provide the leadership that customer-focused IDS demands. In all the projects, re-engineered the business processes that touched the customer and implemented the latest technology in Customer Relationship Management (CRM) applications, Computer Telephony Integration, Customer Self-Help Web Access, Call Routing, and integrated multimedia customer contact. Implemented performance measures, employee incentive programs, training programs, reporting, and standard operating procedures. These customer service operations performed the following services: sales, order taking, problem solving, general inquiries, technical product support and warranty processing. I successfully managed these relationships, fostering improvement and adding value to them. Is committed to ensuring that IDS enable organizations worldwide to improve their business performance… Specialties: Experience in satisfying customers through Customer Service Center Management, Project Management etc. Primary strength in team building, problem solving, planning and strategy development, systems integration, project management and process improvement. •Complex and Multi Location Project Management & Migration •Large and Multi Skilled Team Management •Client Management •Quality Management •Operational Excellence


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  • lohith raj December 24, 2010 at 9:51am
    To a joyful present and a well remembered past...Best wishes for Merry Christmas and a magnificent New Year.

    God Bless U ...
  • Chandru October 6, 2009 at 3:17pm
    """""""Hope Everything fine at your end…. Hi, let me know if we could explore opportunities, if there is anything we can work together could be of help, for both. Kindly check my profile"""""""
  • Nancy Hwan June 16, 2009 at 9:40am
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  • Nancy Hwan June 16, 2009 at 9:40am
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  • Jean October 12, 2008 at 10:59am
    1586219fli0v23qo2.gif
    glitter-graphics.com
    Thanks for joining. Pls. invite more of ur friends to join. Add some more of ur pics too and hope u'l be acitve on this site..


    Thanks,

    Jean
  • Gurbachan July 29, 2008 at 5:48pm
    Thanks for the invite... Do let me know if I could ever be of any use to further expand your network... Keep in touch... Gurbachan
  • Russ Sandlin July 29, 2008 at 5:43pm
    Thanks for joining! You have a great background!!!

    Russ
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