Community for offshore contact center and BPO people all over the world.
Welcome!
We built this community in hopes that our friends and colleagues find it useful for meeting people and keeping up with contacts, build relationships and hopefully business partnerships particularly in the call center industry.
Hopefully you will meet nice people here. You can chat, share, write blogs, and have your say in discussions. In the future we will be adding more great stuff, so hang around, tell your friends and enjoy!
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INSTITUCIONAL INGLES
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The Call Center Group..
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Rules of the Road for Call Center Planet
We have had several complaints regarding fraud, scam, porn and spam on this forum. Call Center Planet, and Benprise are in no way responsible for the dealings that you do from this forum. We closely monitor, and anyone posting any of the above are removed.
1. Posting of Porn or nudity is strictly prohibited.
2. Spamming is strictly prohibited.
3. Posting of illegal campaigns such as email creation is strictly prohibited.
4. “Flaming” or stating people are “fraud” without specific documentation is strictly prohibited.
Some of the suggestions while you transact business on this forum:
1. You receive an offer that sounds too good to be true, it may not be valid.
2. Avoid paying upfront for projects or campaigns.
3. If you still decide to pay: Know the person you're sending money to.
a. Discontinue any transaction if someone asks you to pay via Western Union or asks to deposit money into their account. This is a sure sign of fraud.
b. Try and meet the consultant and obtain references if you are suspicious of an offer.
c. If the respondent calls you from an international number, it does not necessarily mean the caller is calling from the number listed. For instance, a US based numbered caller may actually be in The Philippines or India
4. There are no miracles under the sun; large companies generally deal with businesses directly rather than through brokers.
5. Please do not post “flame” comments about other members. Call Center Planet does not allow unsubstantiated claims, which can be considered as slander to be posted. We do not allow Vendettas or Character assassination. Please resolve conflicts off the site.
Please enjoy the site while treating one another with respect. Thank you so much!
Latest Activity
Gary Coleshill posted a status"Set more appointments, make more sales over the phone. Free webinar.
http://ning.it/10zvZFF"
Krishnendu Majumdar posted a blog postIDBI INSURANCE FORM FILLING
PROJECT NAME : IDBI INSURANCE FORM FILLING PAY OUT : 18 RUPEES PER FORM WORK LOAD : 1 lakh Form WORK LOAD FROM DIRECT IDBI HEAD OFFICE . ACCURACY : 90% IF REWORK BUT TRY TO DO WORK CENT PERCENT FOR YOUR GOOD PERFORMANCE . IDBI IS HIRING YOUR CENTER FOR EMPLOYEES AN INFRASTRUCTURE .SECURITY DEPOSIT : 1.5 LAKHWORK DURATION : 9 MONTH NO COMPROMISE WITH QUALITY . URGENT START UP CENTER CAN ONLY APPLY . Consultancy charges: 75,000/- -- ThanksKrishnendu(Krishh)M. + 91 9830911968Web: www.uniqsoftwares.com-- See More
Faye Mapoy might attend Marcus von Kloeden's event
OmniTouch Operations Management Training in Dubai at Hotel Majestic Tower, Dubai - UAE
June 4, 2013 at 9am to June 6, 2013 at 5pm
Operations Management in Dubai An ICMI Professional Certification TrainingWhat are the 3 most significant ways to improve operational cost efficiency?What is the industry standard for Service Level? Why? What is the first step in conducting Time Series forecasting? Why would this be important? What is the different between an IVR and an Automated Attendant? What are the pros and cons? Is Abandonment Rate a primary or secondary metric? Should Centres target Abandonment Rate? When is a falling First Call Resolution rate a good sign? Extremely high FCR rates can be signs of weakness – what are they?Operationally, Contact Centers are complex…See More
Energy Expertz posted a discussionUK Home Insulation and cavity wall lead generation campaign
We are looking to outsource lead generation for UK home and cavity wall insulation ECO Scheme, only SPG criteria.Any centres currently in the business of generating leads for a similar business can email their details to sales@eexpertz.comPer lead payout upto GBP 35.See More
Marcus von Kloeden posted a status"I am glad to share with you the latest Issue of the OmniTouch Journal, best Industry Journal in the Region:
http://lnkd.in/Snyz8W"
Naveen Sharma posted a discussionFree Predictive Dialer and Technical Support with Unlimited VoIP Minutes
Predictive Dialer + 24*7 Technical Supports on Rent at 500 INR/Seat/Month.Predictive Dialer + 24*7 Technical Supports on Purchase at 50000 INR.Quality VoIP + 24*7 Technical Supports starting at 0.45 INR/Min on 6/6 Pulse.VoIP + Free Predictive Dialer + 24*7 Technical Supports starting at 0.55 INR/Min on 6/6 Pulse.Increase Call Center’s Productivity Up To 300% Plus. Use our Asterisk based predictive dialer with Quality VoIP Minutes with 24*7 supports. Contact us on Skype – go4dialer. Kind Regards,Naveen Sharma,Sales Department, Go4Dialer,Email Id – naveen@go4dialer.comSkype Id – naveen.go4dialerContact No. – +91-7737700677Website – www.go4dialer.comSee More
Kaushik G posted a discussionCALL CENTER OWNERS ... WHO ARE LOOKING FOR DIRECT CLIENTS AND DON'T TRUST BROKERS
Call Center means Call Center ... VOICE ... pls don't contact me for Non Voice!!Call Centers who are tired taking process from middleman and consultants ... who are loosing money ... tired doing non-profitable campaigns or SCAM like Tech Support ... can contact for permanent solutionThis is how I work -01) I work on long-term retainership contract basis ... working as Business Advisor/ Marketing Consultant 02) Contract duration would be for 1 year (renewable) with min 30 seats to start03) I will provide direct client to center (as many as they can handle in contract duration)04) Campaign selection depends on center's current profile, project experience, proven track record of past 6 m - 1 yr and agent's domain knowledge. I can't provide campaigns that the center is not capable of executing ... as there is no reward for failure!!05) I can only talk about Inbound with a center working successfully for 1+ yrs with proven track record .. with 50+ seats .... after working with me for…See More
Shyam Singh Rajput replied to subodhgupta's discussion DATA ENTRY PROCESS WITH MINIMUM INVESTMENT AND GOOD PAYOUT WITH ADVANCE PAYMENT"I am interested to work can you send me all details like Screen shot , payment TOC
My E-mail is ratnshristy@in.com
My No. is 8051581381"
Top Members
| 1 |
Agrity Infracorp Pvt.Ltd.Kolkata, India |
| 2 |
Raj WadhwaniCanada |
| 3 |
Cesar F Reyes JrMeycauayan City, Philippines |
| 4 |
Sales Teamdelhi, India |
| 5 |
Ranjit SinghKolkata, West Bengal, India |
| 6 |
Mark Smithdelhi, delhi, India |
| 7 |
Naveen SharmaJaipur,Rajasthan, India |
| 8 |
Ricky JonesKolkata, India |
| 9 |
Kaushik GKolkata, India |
| 10 |
Andrew HeltonOcean City, MD, United States |
Events
May 29
Wednesday
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STRATEGIC SALES NEGOTIATION: Sharpen Your Negotiating and Influencing Skills
May 29, 2013 from 8:30am to 5:30pm – ASTORIA PLAZA, Escriva Drive, Ortigas Center, Pasig City, Philippines
Any successful business manager will tell you that you never get the deal you deserve – you always get the deal you negotiate! Some people say that successful negotiators are born, but the truth is t…
Organized by JM Matienzo | Type: strategies, sales, workshops, talks, negotiation
0 Comments 2 Likes
May 30
Thursday
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Learn & Understand Call Centre KPIs - in just one day
May 30, 2013 all day – OmniTouch Sdn Bhd Suite 47.03, Level 47 Menara AmBank 8 Jalan Yap Kwan Seng, 50450 Kuala Lumpur
Contact Centres can be confusing environments. The dynamics are unique, the work-load arrives randomly, and often the people responsible for establishing and measuring KPI performance struggle with…
Organized by Marcus von Kloeden | Type: training, course
0 Comments 3 Likes -
Partnering Central Europe Conference 2013
May 30, 2013 to May 31, 2013 – Hotel Granada Kecskemet, Hungary
Key players of the customer relationship community are meeting in the Partnering Conference for the 10.-th time in Hungary. More than 30 lecturers will present their best practices, new innovative te…
Organized by Partnering Central Europe Ltd. | Type: customer, experience, conference
0 Comments 3 Likes
May 31
Friday
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4th Annual Summit for Leaders and Managers
May 31, 2013 from 8:30am to 5:30pm – SMX CONVENTION CENTER, Mall of Asia Complex, Pasay City, Philippines
4th Annual Summit for Leaders and Managers theme Breakthrough to Excellence: Portraits of Success Executive Leadership Intensives! INNOVATE, INTEGRATE, MOTIVATE May 31, 20138:30 AM to 5:30 PMSMX CONV…
Organized by JM Matienzo | Type: seminars
0 Comments 2 Likes
June 3
Monday
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MECC 2013 - Middle East Call Centre Conference & Exhibition 2013
June 3, 2013 at 8am to June 6, 2013 at 6pm – Dubai Convention & Exhibition Centre
- The Region’s #1 Contact Centre Event Where Middle East Contact Centre Professionals Come To Learn, Network, Capture New Ideas And Leave Energized To Event To Make A Significant Difference Back In T…
Organized by INSIGHTS Middle East | Type: conference, &, exhibition
0 Comments 3 Likes
June 4
Tuesday
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2nd Mini-MBA on Financial Management: Building Finance Into Your Management Practices
June 4, 2013 at 8:30am to June 5, 2013 at 5:30pm – ASTORIA PLAZA, Escriva Drive, Ortigas Center, Pasig City, Philippines
Master the concepts of fundamental and strategic finance in just 2 days This 2 day Mini-MBA for Chief Financial Officers is the first of its kind! Our expert trainer will walk you through the comple…
Organized by JM Matienzo | Type: seminars, events, mba, finance, management
0 Comments 2 Likes -
OmniTouch Operations Management Training in Dubai
June 4, 2013 at 9am to June 6, 2013 at 5pm – Hotel Majestic Tower, Dubai - UAE
Operations Management in Dubai An ICMI Professional Certification Training What are the 3 most significant ways to improve operational cost efficiency? What is the industry standard for Service Lev…
Organized by Marcus von Kloeden | Type: certification, training
0 Comments 2 Likes -
Annual Middle East Call Centre Awards 2013
June 4, 2013 from 7pm to 11pm – Sheikh Zayeed Road, Dubai
Now in it’s eighth year, the INSIGHTS Middle East Call Centre Awards Competition is the undisputed regional benchmark for remote customer interaction success. Not only is it widely acclaimed as the m…
Organized by INSIGHTS Middle East | Type: call, centre, awards, night
0 Comments 0 Likes
June 11
Tuesday
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Cincinnati, OH: Call Center Management Certification Workshop at the EyeMed Vision Care Center - June 11-13, 2013
June 11, 2013 at 8am to June 13, 2013 at 5pm – Mason, OH at EyeMed Vision Care - Luxottica Group
This training is hosted at the EyeMed Vision Care Center - Site Tour Included! BenchmarkPortal offers one of the most highly regarded call center management certification programs in the country, led…
Organized by BenchmarkPortal & The College of Call Center Excellence | Type: training, management, certification, workshop
0 Comments 1 Like -
Seminar 'Service-Offerierung - Von Service-Spezifizierung bis Service-Katalogisierung'
June 11, 2013 at 10am to June 12, 2013 at 4pm – Hotel Novotel Aachen-City
MOTIVATION Der Service-Katalog mit seinen Offerten zur Service-Erbringung ist für jeden Service Provider die wesentliche Präsentationsplattform gegenüber seinen Service-Kunden. Für alle Beteiligten k…
Organized by ComConsult-Akademie - s. http://www.comconsult-akademie.com/index.php | Type: seminar
0 Comments 0 Likes
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Groups
Forum
background verification
Started by om associates in Classifieds 4 hours ago. 0 Replies 0 Likes
background verification
Started by om associates in Classifieds 4 hours ago. 0 Replies 0 Likes
UK Home Insulation and cavity wall lead generation campaign
Started by Energy Expertz in Classifieds 6 hours ago. 0 Replies 0 Likes
Free Predictive Dialer and Technical Support with Unlimited VoIP Minutes
Started by Naveen Sharma in Services 8 hours ago. 0 Replies 0 Likes
CALL CENTER OWNERS ... WHO ARE LOOKING FOR DIRECT CLIENTS AND DON'T TRUST BROKERS
Started by Kaushik G in Classifieds 9 hours ago. 0 Replies 0 Likes
DATA ENTRY PROCESS WITH MINIMUM INVESTMENT AND GOOD PAYOUT WITH ADVANCE PAYMENT
Started by subodhgupta in Classifieds. Last reply by Shyam Singh Rajput 22 hours ago. 4 Replies 0 Likes
Payday and Auto finance leads
Started by Jaydeep in Classifieds yesterday. 0 Replies 0 Likes
Inbound, USA PC Tech Inbound Process
Started by Mark Smith in Classifieds yesterday. 0 Replies 0 Likes
UK Businesses Lose MoneyThrough Poor Customer Experience
Started by Raj Wadhwani in Needing Assistance/Questions/Suggestions yesterday. 0 Replies 0 Likes
Industry Tips: Venders/Suppliers
Started by Raj Wadhwani in Needing Assistance/Questions/Suggestions yesterday. 0 Replies 0 Likes
Fusion Technology Solutions Launches Complete Care Program
Started by Raj Wadhwani in Press Release yesterday. 0 Replies 0 Likes
Telarus Lands inContact Distribution Deal
Started by Raj Wadhwani in Press Release yesterday. 0 Replies 0 Likes
Call Center Job Interviews to Begin Next Week
Started by Raj Wadhwani in Press Release yesterday. 0 Replies 0 Likes
Dartmouth Call Centre to Hire 100 Full-time Workers
Started by Raj Wadhwani in Press Release yesterday. 0 Replies 0 Likes
SoundBite Communications Sold to Genesys
Started by Raj Wadhwani in Press Release yesterday. 0 Replies 0 Likes
Salesforce Debuts Mobile Tools for Government
Started by Raj Wadhwani in Press Release yesterday. 0 Replies 0 Likes
Xerox Adding 175 Full-Time Positions in Bolingbrook
Started by Raj Wadhwani in Press Release yesterday. 0 Replies 0 Likes
Aastra’s Contact Center: Connect More and Do More!
Started by Raj Wadhwani in Press Release yesterday. 0 Replies 0 Likes
Police Crisis as Call Centre 'Grossly Understaffed'
Started by Raj Wadhwani in Press Release yesterday. 0 Replies 0 Likes
More Jobs At Risk as Fairfax Continues to Restructure
Started by Raj Wadhwani in Press Release yesterday. 0 Replies 0 Likes
Blog Posts
Worried about using COPC now... am I the only one that has concerns? Share your thoughts....
Posted by Faye Mapoy on May 31, 2010 at 3:39am 85 Comments 5 Likes
PROCESS AVAILABLE......
Posted by Dev aka Lance on May 28, 2010 at 6:12pm 20 Comments 2 Likes
To ALL Call Center Owners and Consultants
Posted by Aadil Tayabee on August 3, 2010 at 10:45pm 61 Comments 5 Likes
*EARN $13K+ PER MONTH * WE NEED CALL CENTERS 10+ SEATS ONLY
Posted by Jack Z. Dikici on March 3, 2011 at 12:44am 44 Comments 4 Likes
Back Office Process (US)
Posted by Ronnie Adak on February 19, 2010 at 8:04pm 38 Comments 0 Likes
We want to express our deepest condolence to Kevin Isherwood and Family
Posted by Cindy Ybanez Apostol on October 31, 2010 at 5:00am 29 Comments 0 Likes
Freelance Ad Posters, Developers or Virtual Assistants?
Posted by Douglas Feller on July 7, 2009 at 8:01pm 28 Comments 0 Likes
Welcome to "No Upfront".."No BP Fee"...."No Registration" Processess...!!!!
Posted by kamal joshi on April 15, 2009 at 7:44pm 26 Comments 2 Likes
No UPFRONT NO CONSULTANY CHARGE
Posted by Manohar JOSI on March 21, 2011 at 7:38am 18 Comments 0 Likes
Virgin Campaigns !
Posted by Raj Nair on March 16, 2009 at 5:30am 17 Comments 0 Likes
WANTED: Female that speaks Arabic & English for Call Center Manager Position February 03, 2011
Posted by Cindy Ybanez Apostol on February 4, 2011 at 3:15pm 13 Comments 1 Like
Congratulations Benprise Community !
Posted by Cindy Ybanez Apostol on August 12, 2009 at 5:30am 13 Comments 1 Like
Crab Mentality among Filipinos. TRUE!!
Posted by Maria L. on October 7, 2008 at 5:14pm 12 Comments 1 Like
Non Voice Form Filling Process
Posted by CORE Outsourcing Services on December 30, 2010 at 10:56am 11 Comments 0 Likes
HIRING NOW!!! Content Writers
Posted by Gary Verderamo on May 27, 2011 at 9:00am 10 Comments 2 Likes
Job in Cebu
Posted by Hazel Arpafo on January 17, 2011 at 6:54am 10 Comments 1 Like
Looking for role as a Contact Center Head
Posted by Russ Sandlin on January 6, 2011 at 4:30am 10 Comments 2 Likes
Paket makan di Jimbaran. Harga Paket Pelajar mulai Rp 45.000.
Posted by budi on October 14, 2012 at 2:08pm 9 Comments 0 Likes
Contact center trainer in bahrain
Posted by Riyadh on October 3, 2011 at 3:48pm 9 Comments 6 Likes
Sponsor of the Month - LL Contact Center
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