About

Gender

Male


Location

Boston, MA


About me

I have over 23 years of experience in call center infrastructure and operational consulting. My focus has shifted from designing and implementing the networks,routing and operational tools to get the calls to the agents to understanding what is taking place between the agents and the caller. I am building loyalty, customer satisfaction and driving sales or collections. Using behaviorial psychology to influence the outcome of the interaction between the agent and the caller. Sounds heavy... but very basic with exceptional outcome.


Website

http://callcenteraon.blogspot.com


Company

Aon Consulting


Title

Vice President Call Center Performance


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  • Judel April 3, 2009 at 9:04pm
    Hello,
    Glad for having you here..Pls invite all your friends too.
    Have a great day!
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  • Cindy Ybanez Apostol April 3, 2009 at 4:59pm
    Greetings,

    Thank you for joining benprise! please invite all your friends to join on our site.

    Regards,

    Cindy
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