Gender

Male

Location

Tremont, IL

Birthday:

December 31

About me

Entails ensuring the execution of business plan in an efficient and profitable way. The operations manager determines long-range objectives and goals to meet business operation expectations. And also responsible for co-operating with the Senior Management. Operation managers facilitate in the implementation and evaluation of call center procedures and policies. There is some activity can be • Managing team of call center representatives directly and directing their activities for the achievement of call center targets and goals. • Managing the overall performance analysis of existing lists and programs. • Developing and supervising a team of representatives and preparing their performance reports. • Developing new lead targeting schemes, and scripting for the optimization of existing programs. • Monitoring team performance to ensure that the call center goals are met and supporting call center quality and training efforts. • Measuring and demonstrating the group productivity as well as the individual’s reports related to customer outcomes. • Identifying and articulating reporting requirements, which includes targets, specific data, and anticipated outcomes. • Identifying, recommending and supporting the implementation of various programs for the improvement of call center processes. • Writing and conducting performance evaluations, making employment decisions, setting up performance goals and targets for assigned team. • Promoting sales culture that encourages and ensures the staff satisfaction. • Training to the agent. • Communicating with Foreign clients, discuss the process

Website

www.qssamerica.com

Company

QSS America is a professionally managed company which provides BPO, Technology, Data Services & ITES services. Our mission is to provide win-win solutions to our customers and clients We listen to our clients and customers. Integrity, trust and respect for clients and individuals are our strengths. we use the most up to date technology for all the services that are provided to our clients and we can easily adapt our resources to their requirements. We are composed of individuals who have a wide variety of professional backgrounds.

Title

manager