Gender

Male

Location

auckland

Birthday:

August 8

About me

We are a Kiwi grown company that offers a customer service audit tool online. We have developed an online customer service self audit tool titled Snapshotz, which is a self assessment tool. Snapshotz is a holistic tool not slanted towards any particular area within a customer service environment. Snapshotz covers 8 sections, 29 subsections and over 550 variables. The reports generated, when the modules of the Snapshotz Online tool are completed, enable a detailed review of the centre and identify specific areas to address. The tool has multiple applications – audit, planning, training, comparison, review and reporting. A unique approach and tool not available anywhere in the world. The assessment path is modular, easy to follow and is supported with notes to assist understanding – no need for any external input unless an independent assessment is required.

Website

www.customerservicesaudit.com

Company

Customer servicesaudit ltd

Title

Director