Gender

Female

Location

Glasgow, Scotland

About me

••• High Performance & Transformational Shared Services and BPO ••• Y6Sigma covers a wide range of processes and functions centred on People, Performance Measurement and Information Technology to assist both public and private sector organisations with their strategic imperatives in planning, developing and implementing Regional and Global Shared Services and/or BPO operations. With over a decade of hands-on experience, we have developed a unique methodology called the Model of Operational Excellence (MOPEX®), which contains strong elements of Lean Six Sigma (LSS) verticalised for the Shared Services and BPO industry. MOPEX® is a sustainable Continuous Process improvement approach built around three integrated elements: • People & Culture Transformation (Motivate Change) • Performance Measurement & Lean Six Sigma (Understand Change) • ERP Systems, Open SOA Strategy and additional Information Technologies (Implement Change) IT Vertical Solutions for the Shared Services and BPO industry include our unique concept of SOXSIGMA® (System preventative control solutions to simultaneously tackle both Process Improvement and Governance Requirements). ▀▄▀▄▀▄▀▄ Motivate. Understand. Implement. CHANGE. ▄▀▄▀▄▀▄▀ Specialties Y6Sigma is capable of supporting both Public and Private sector organisations in all phases of the Shared Services Life Cycle: • Feasibility Study • Design • Development • Implementation • Stabilisation • Continuous Improvement We serve the following support functions in all industries: • Finance & Accounting • Human Resources • Sales & Marketing • Procurement • Information Technology ▀▄▀▄▀▄▀▄ For more information visit: www.y6sigma.com ▄▀▄▀▄▀▄▀ Youa Saychou Associate Partner & Head of Marketing Y6Sigma® Solutions Responsible for the planning, development and management of strategic marketing initiatives and communication strategies in driving effective Business Transformation within Global Shared Services projects: • SSC Customer Partnership Process • SSC Service Level Management • SSC Communications • SSC Service Excellence • Customer Service • Customer Experience • Relationship Marketing • Campaign Management • Continuous Improvement • Customer Surveys • Research and Analysis • Benchmarking • Lean Marketing Other: Strategic Marketing, Public Relations, Brand Strategy, Market & Product Positioning, Business Development, Customer Service, Partnerships & Alliances, CRM & Direct Marketing, Affiliate Marketing, Online Marketing, SEO & WEB 2.0, Budget Preparation & Analysis, Conferences & Events Planning/Preparation, Copywriter, Editor, SSC Programmes, Web Site, Print Media and Creative Content Development.

Website

www.y6sigma.com

Company

Y6Sigma® Solutions

Title

Associate Partner & Head of Marketing