Gender

Male

Location

Calcutta

Birthday:

March 26

About me

Subhranshu Ganguly HA-118 sector-III Salt-Lake Calcutta-700097 shyamacharan1970@yahoo.in subhranshuganguly1@gmail.com +9103323375280 • Objective Having more than 17 years experience in customer service and marketing,and having a PGDBA from Symbiosis Pune I am looking for a Banking and financial services ,Marketing,CUSTOMER SERVICE,HR,Technical helpdesk job. • Please visit my profile in bayt.com . CV21573542- cv no bayt.com. & Linked in. I have a Diamond status in Hr domain. Gold status in Banking, Gold status in Customer Service ,and Silver status in Marketing Mix, Computer science domains. I have answered more than 600 questions and have more than 100 questions to my credit . I have been given moderator status interacting with top professionals in Asia, Africa and also in Turkey , Bosnia , Holland & UK. I have done an MBA from Symbiosis with specialization in HR. I also have my profile in Linked in. I also have my profile in Glassdoor.com. • My most recent achievement. APRECIATION LETTER FROM A MID EAST PROFESSIONAL SITE Dear Subhranshu, We'd like to thank for you being a part of the Bayt.com Specialties Moderator Program. You've been actively posting great questions and answers related to your field for more than 6 months. We want to recognize your loyal and valuable service serving as a Bayt.com Specialties moderator by presenting you this certificate of appreciation (attached). Thank you so much for your valuable work and we look forward to seeing more! Best Wishes, Bayt.com Specialties Fida A.A. Jr. Community Manager Bayt.com - Amman, Jordan TEL: +962.6.5507445, Ext: 1046 Home | About Bayt.com | Find Jobs | Recruiting Solutions | Online Advertising | People | Salaries The information contained above is proprietary to Bayt.com • Current Working Experience as QA in Calcutta Working as a quality analyst in Hewitt Packard technical process supporting, HP, printers , desktop and laptop computers all over US and Canada. My job role creating a Graphical Pareto Analysis of customer grievances due to agent performance and giving feedback about call quality that includes technical trouble shooting aspect and customer handling aspect reduced customer detractor survey by 80%. For this I was awarded the best QA. My experience in WIPRO is for 8 years. The customers generally call about the computer(desktop/laptop) not booting up, running slow or not able to access the internet and printers notable to print,scan or fax . The issue could be resolved by downloading a patch from the internet, downloading a driver, doing a bios update or running a system restore. If that did not work recovery was the last step. Or if it was a hardware issue the hard drive self test or the diagnostic test would show an error message indicating the part had to be replaced. The main issue with printers is printer not printing, not able to print wireless, low ink level, carriage jam and paper jam issues. The issue could be resolved by a simple step of power cycle or a complicated step of reinstalling the printer software on the computer. • Experience in Delhi. Due to my excellent performance as a technical rep I was promoted as a quality analyst in Delhi. • Experience at Reliance, Sovreign bank & Convergys Bombay. I have worked in Convergys working for Australian client Optus a subsidiary of SingTel. I have also worked for a banking process for Sovereign bank a bank based in New England and Mid-Atlantic region of US.I was awarded the best caller award by Mr James White manager SOV Bank US. My job role involved assisting the customers with both liability and asset products of the bank. I have also served Indian customers working for Reliance Mutual Fund and life Insurance. Serving customers migrating from Post Paid BILLING to Prepaid Reliance India Mobile while working in (Dhirubhai Ambani knowledge City,Navi Mumbai)DAKC was a great experience. • Experience as a cold calling lead creation marketing executive in Calcutta. I have worked as a stipendiary Urban Career Agent for LIC and as an Agent for TATA AIG Life Insurance and General Insurance Corporation. I have worked in Standard Chartered bank room service where my job was to serve High Net worth individuals of the bank. My job profile included giving different investment options which included flexi Fixed deposits, equity Mutual funds, debt fund and bonds. My current work experience in BPO is about 10 years and total experience is 17 years. • Educational qualification. Has done an MBA, from Symbiosis with specialisation in HR, with classes conducted in WIPRO campus and passed with A+ grade. Has also done a Wipro certified course in excel and power point from APTECH. Has also completed a PGDM in finance and marketing management from Bhratiya Vidya Bhavan. Has done a post graduate course in applied computer sciences PGCACS jointly conducted by CMC and JU.

Website

http://benprise.ning.com/main/authorization/newProfile?target=http%3A%2F%2Fbenprise.ning.com%2Fmain%2Fauthorization%2FsignIn%3FnotAMember%3D1%26provider%3DYahoo%2521%26target%3Dhttp%253A%252F%252Fbenprise.ning.com%252Fevents%252Fcall-center-summit-middle-east%26emailAddress%3Dshyamacharan1970%2540yahoo.in&signupquiz=pass&quizattempt=1&newNingUser=

Company

Convergys.

Title

Quality Analyst.