Gender

Male

Location

Barcelona

Birthday:

August 7

About me

• Management of the Online Customer Service Department for Inditex (45 agents, 3 supervisors, 2 coordinators) • Set up strategies to reach quality targets • Control, analyse and adjust the profitability of the department • Control and set up of the customer’s invoice • Weekly report to Inditex and presentation of the metrics • Point of contact between the customer service department and all other Sellbytel’s department (IT, HR, Accountancy, reception, ) • Training and motivation of the supervisors. • Set up of an individual performance plan per supervisor with bonus and penalties

Company

Sellbytel

Title

Customer Service Manager