Gender

Male

Location

Islamabad, Pakistan

Birthday:

December 9

About me

A results-oriented business professional with more than nine years in the call center industry (Telecommunication and BPO). 7 years of managerial experience in 24 X 7 call center organizations up to three hundred and fifty seats. Ability to quickly assess call center operations and implement the proper balance of people, processes, and technologies to improve employee productivity and achieve high client service levels. Excellent leadership, communication, team building, strategic planning, and problem solving skills. Recognized for having the ability to develop client-focused organizational cultures resulting in significantly higher customer satisfaction. Expertise in Telecommunications and Outsourcing Services, involved in launching new call centers, turning around challenged operations, and revolutionizing business plans to maximize productivity, performance, and revenues.

Website

www.zong.com.pk

Company

Zong (China Mobile Pakistan)

Title

Head of Contact Center and Support Center