Gender

Male

Location

Karachi

Birthday:

November 15

About me

Being an IT professional more then 10 years of experience in Banking Computer and Telecom Industry’s. I am IBM Certified Desktop and Server Engineer including IBM PC architecture Certified Engineer (A+).Currently I am working with Standard Chartered Bank and managing and supporting Standard Chartered Bank contact center Technology services and achieve SLA targets for different category of incident ticket and provide reports on weekly/month to business. I have three experience as Helpdesk support engineer at Inter national Office product (IOP) Business Partner Of IBM Italia Pakistan, Major Hardware platforms on which I am working here are IBM, 3COM, Compaq, Toshiba, Acer, HP, Dell hardware product like desktops, servers, laptops, printers on component level and I m deputed at Union Bank Pakistan,I have also five years experience in telecom industries where I provide support IVR (Dialogic),ACD and Recording system. Extensive work experience in the area of Planning, Analysis, Designing, Implementation, configuration, Maintaining, Troubleshooting, and managing different products of Microsoft, IBM(Lotus),Genesys,Avaya,NICE in banking domain. I have strong knowledge of Contact Center Technology, Operating systems, Desktop Servers support, Risk Management, Telecom, Disaster Recovery and Business Continuity Plans (DR&BCP). Solid reputation for handling medium and large IT Infrastructure projects, both individually and in a team, producing desired results at the optimum levels of quality.

Website

http://pk.linkedin.com/pub/sadaruddin-nizami/21/757/a8b

Company

Standard Chartered Bank

Title

Technical Analyst