Gender

Male

Location

Montego Bay

Birthday:

August 16

About me

Robert Crnko is an energetic, enthusiastic strategist with a 14+ year record of achievement and demonstrated success in Contact Center Management. Robert has extensive experience in managing onshore/offshore, first party/outsourced workforce management teams that encompass all aspects of budgeting, end to end forecasting, scheduling & real time management. Robert is highly adept at driving delivery, exceptional service, quality to internal shareholders, and external customers through leadership and execution. Over the past 14+ years Robert has gained expertise in various industries including Outsourcing, Financial Services, Manufacturing & is committed to delivering world class service. Specialties: Core competencies include: • Strategic & Capacity Planning • Margin Enhancement • WFM Management • Business Process • Asset utilization • Organizational Leadership • Financial Forecasting • Vendor Relationship Management • KPI Delivery • License Management • Offshore Team Management • Business Intelligence • Risk Management • Credit/Collections Management • Supply Chain Management • IVR Management • Contact Routing Architecture

Website

http://jm.linkedin.com/in/robertcrnkoworkforcemanagement/

Company

Vistaprint

Title

Head Of Global Workforce Management