Gender

Male

Location

Bern

Birthday:

May 21

About me

Reynaldo Morgan or Rey Morgan is one of those multitalented individuals with purposeful passion and commitment, and an unrelenting work ethic for attaining completion with quality and cost effective solutions. I bring more than 12 years of managerial experience in the call center business, having worked in past positions that include: Field manager, Offshore Operation Director, VP of Operations, Project and Staffing Coordinator, Business Developer & Consultant for Call Centers and IS business in Latin America. I am a solution oriented individual, who personally has trained more than 800 people between representative and staff for call center outsourcing business in Panama, Costa Rica, The Dominican Republic and Switzerland. I have managed call center projects for clients within the Health Care, Banking, Insurance, Telecommunications, Entertainment, Retail, Food & Beverage, IT and Internet industry. I inherited a vast experience in IB,OB and BPO Call Center Outsourcing Services for B2C and B2B projects in Marketing Research, Sales, Collections, Lead Generation, Customer Satisfaction Studies, Loyalty Programs, Customer Service and Support, Direct TV response, Voice to text transcription, Insurance Subrogation, Chat Support, E-mail Responses and Invoicing among others. "My philosophy is simple: We do not have problems...Only Situations"

Company

Webloyalty.com

Title

UK & Spain TL