Gender

Male

Location

Uttar Pradesh

Birthday:

January 8

About me

• 6 years’ experience in Collection ( First Party Bank Card Collection and B2B Collection ), Customer Service, Outbound Sales and Process Management; presently working with Fiserv Global Services as Team Leader in a high end Collections process. Experience in handling pre-call and bucket 1 accounts for credit card collections. • Deft in Optimizing quality and productivity with the implementation of the necessary corrective and preventative measures • Proven acumen in managing excellence in process and ensuring adherence to quality, compliance parameters of the process • Adept in building, managing & leading teams for running successful process operations • Proven competencies in customer satisfaction and team management including escalation, issue resolution and business process improvement • Exceptional communication, interpersonal and organizing skills, blended with strong team management ability; Exploring challenging opportunities in Process Management / Operations

Company

Pioneer Services

Title

ABC