Gender
Male
Gender
Male
Location
Bangalore
Birthday:
December 27
About me
A innovative and result driven individual with unwavering determination to create quality environments, build talent, monetize opportunities and deliver exceeding expectations. I am a service delivery expert with over 12 years of experience in the areas of ITES-BPO Service delivery, customer care operations, Business Intelligence Systems and process re-engineering. I have strong skills in team building, communication and presentation, as well as inter-department and executive client relations, budgeting, resource planning and account management. My key roles and responsibilities have been Heading Service Delivery, quality practices, Introducing & implementing policies, SOPS, Process Maps, budgeting, SLA Management, administration, recruitment, training practices, Versatile experience of working in multiple business domains like automobile, Information Technology and Managed BPO services. Core Competencies Sales & Marketing Analysis, Strategic Business Planning, Resource Planning, Telemarketing Operations, Process Maps & SOPS, Team Management, Customer Service,Key Account Management, IT Management Achievement Highlights Successfully implemented strategies to resolve revenue challenges, poor quality standards, high attrition rates and complex clientele management. Devised organization process maps, created SOPS, Client management strategies, resource planning, employee retention strategies, and conflict & risk management system.
Website
www.binfex.com
Company
Binfex Technology Solutions
Title
CEO