About

Gender

Male


Location

Ottawa


Birthday:

April 20


About me

Pierre-Andre is a professional offering over 12 years of Call center management experience, 9 of those years with Canada’s Largest Telecommunication Company and 3 years with Security and Investigations. Experienced in sales Training, Revenue enhancement, Initial/Continuous training, Coaching/Mentoring, Staff Scheduling, Productivity measures including Performance Management, Quality management, Matrix Management, Launch of Marketing campaigns, Change management, Risk management, Project coordinator, Process analysis, Operations management, Vendor management, Project Implementation, recruiting, contract and negations(SOW) implementations and site audits. Truly result driven, innovative, creative an effective leader. Experience in driving center performance from 150 to 300 staffed employees. Past Experiences goes as much as 800 staffed agents. Over 4 years Experience in Ramp up/down’s, performance management. (onshore and offshore for Bell Internet Business Office, Bell 611 repair, Bell Technical Services and Telus International) PBO companies worked with Sitel Moncton, Sitel Maroco, Sitel Saint-John, Sitel Ottawa, IQT Oshawa/Trois Rivers/Trenton, Atleka Montreal, Teleperformance Cornwall, Client Logic Saint-John, Stream El Salvador, Transactel El Salvador 3.5 years experience in staff scheduling within dispatch environment Experience in Import/Export from USA to El Salvador Trained in lean 6 Sigma Part time teacher in El Salvador Graduate (specializations) of Canadian TESOL (Teaching English to Speakers of Other Languages) program, graduate TOEFL (Test of English as a Foreign Language),Business English , Adult/Children English education, Legal English with Global TESOL College St-Nicholas School and Ottawa E School –Ont. Canada Investment Funds Institute of Canada (University) Continuous Leadership Seminars and trainings Member of The Greater Toronto Area Contact Center Association


Website

www.ciconsulting.ca


Company

CI Consulting


Title

President/CEO


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Comments

  • Judel April 20, 2011 at 2:47pm
    Happy Birthday
  • saahil December 23, 2010 at 7:54am

    PULSE VOICE PROCESS

     

     

    Process Name: PULSE VOICE

     

    Per Lead: $10

     

    Total Slots: 10 Slots (per slot 10 system)

     

    Payment: 18 day’s once

     

    Lead: Leads will be provided

     

    Calling Minute and Dialer will be provided

     

    Direct Sign up with the Company, In this training will be provided by direct client.

     

     

     

     

     

     

    Regards

    Zaheer

    AN INFOTECH

    Skype: zaheer.nike

    Gtalk: detailsofourjobs1

    Call @ 9141787066

  • aruna September 16, 2010 at 9:36am
    Promote your inbound and out bound process and non voice projects, Data entry projects, Form Filling projects, Data Mining and more whatever you have the process just post the projects. Just visit http://www.freelancework4u.com or email at info@freelancework4u , call at 9731500400
  • ken griffith September 14, 2010 at 4:18pm
    Welcome please join me as my friend and join my 3 groups --1] infoworldwide -- this group allows you to post all your comments and info about your business and --2] networking worldwide, -- allows you to have more friends and more points on your rank, 3] Parmedics, nurses, hospital workers for all related medical personnel or employees of medlical related companies -- thanks for looking at these groups.. ken
  • aruna September 14, 2010 at 9:37am
    Promote your inbound and out bound process and non voice projects, Data entry projects, Form Filling projects, Data Mining and more whatever you have the process just post the projects. Just visit http://www.freelancework4u.com or email at info@freelancework4u.com , call at 9731500400,9141787066
  • Cindy Ybanez Apostol September 13, 2010 at 10:42am
    Hi Pierre,

    Thank you for joining benprise! Please invite all your friends to join too.

  • Sayan September 13, 2010 at 7:09am
    Hello

    I want to give you a personal welcome to this wonderful site.This is a great place to network and make friends. And I look forward to networking with you. I would be honored to be your friend, hope you will just add me as a friend for I will gladly accept. If I can help you in anyway just let me know,feel free to contact me by skype or email anytime.




    Best Regards

    Sayan Ghosh
    Process Manager
    a.r.m.s infotech


    email : gsayan19@yahoo.com
    skype : brownsayan
  • Judel September 13, 2010 at 5:26am
    Hello,

    Glad for having you here..Pls invite your friends too.
    Have a great day!

    Welcome Comments

    Click Here for Welcome Comments

  • ken griffith September 12, 2010 at 9:21pm
    Welcome please join me as my friend and join my 2 groups -- infoworldwide -- this group allows you to post all your comments and info about your business and --networking worldwide, -- allows you to have more friends and more points on your rank, thanks
This reply was deleted.

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