Gender

Male

Location

Budapest

Birthday:

March 31

About me

I am head of client services and marketing at Comforce. Based in Budapest, Hungary, Comforce is the first cloud contact centre in Central Europe, providing high quality multilingual services at a reasonable price level with more than 400 agents. Due to its cloud-based systems and patent pending quality assurance processes, Comforce is able to employ and manage workforce remotely, including home-based, nearshore and offshore agents. CUTROMER SERVICE SOLUTIONS: • Customer service lines • Information lines • Help-desk SALES SUPPORT ACTIVITIES: • Telesales campaigns • Lead generation, setting appointments • Pre-sales services • Upselling/cross-selling campaigns • Customer satisfaction surveys • Soft collection • Database building and management MARKETING SUPPORT ACTIVITIES: • DM/e-DM campaigns follow up • Market research • Support of promotional campaigns • Database managements, consent collection • Planning and execution of CRM programmes CONTENT MANAGEMENT • Social media moderation • Media moderation • Chat moderation • „Live event” moderation WORKING WITH BLUE CHIP CLIENTS The company has handled over 20 million calls and executed more than 300 projects for 100+ clients like Google, Allianz, Axel Springer, Telenor, Readers Digest, Peugeot, Dun & Bradstreet since 2008. DELIVERING AGAINST QUALITY STANDARDS Comforce earned GfK Qualified Call Centre Award in 2010 and also in 2011, and its colleagues are aiming to provide the highest service quality and client satisfaction in the future as well.

Website

www.comforce.hu

Company

Comforce Inc

Title

Head of client services and marketing