About

Gender

Male


Location

Parker, CO


Birthday:

March 7


Age:

57


About me

PROFESSIONAL SUMMARY Executive-Level Client Services, Operations and Sales Operations Executive leveraging 17+ years global contact center experience (North America, LATAM, Europe, Asia, Middle East, India) ♦ Client management SME, driving revenue growth and competitive advantage ♦ Operations efficiency specialist, implementing best practices and improving KPIs ♦ Skilled technology analyst, introducing leading-edge solutions ♦ Articulate communicator who works well with individuals on all levels ♦ Top performer who thrives in a high-expectation, high-stress environment ♦ Exceptional leader, skilled at developing high-performance teams CORE COMPETENCIES P&L management ♦ Six Sigma methodologies ♦ Committed to exceeding customer expectations ♦ Passionate about leadership by example ♦ Staff development, training and mentoring ♦ Exceptional follow-through and detail orientation ♦ Benchmarking and performance metrics ♦ Business development ♦ Deep knowledge of customer acquisition, retention and loyalty programs ♦ Workforce management ♦ Meticulous about quality control ♦ Vendor management ♦ High integrity and strong leadership mentality ♦ Vertical expertise includes Telecom/Wireless, Insurance, Building Products, Venture Capital, Internet, Retail/CPG ♦ Results-oriented marketing


Company

Masonite International


Title

VP


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