About

Gender

Male


Location

Guadalajara


Birthday:

April 23


Age:

48


About me

Service Delivery Director with 9 years experience in the Telecommunications customer service field. International experience in several markets and countries such as United States in the California market, in customer care centers in Manila Philippines, Leon Guanajuato, Guadalajara Jalisco in Mexico. Posses strong experience in leading the financial functions and peak performance of operations with up to 650 employees. Continuously exceed the revenue targets on a monthly basis. Recognized for ability to identify continuous change actions to reduce cost, improve quality and satisfaction survey results, and increase profit margins. Supervised, lead, and managed up to 35 direct reports with responsibilities in financial reporting, planning, forecasting, constantly meet client contractual expectations . Led growth of program from 200 employees, to 650, and opened new 4 lines of business in customer care project all while exceeding client expectations. Enjoy driving new improvements.


Company

TeleTech


Title

Regional Program Manager


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  • c j arora April 23, 2012 at 8:03am

     

    Hope your Birthday gently breezes into your life all the choicest of things…………

    all that your heart holds…

    If there's something that you're dreaming of

    all come true,

    Have A Fun- Filled Day

    HAPPY BIRTHDAY….!!!.

      C J Arora

  • Sayandeep Dutta April 23, 2012 at 5:49am

    Wish you a very Happy Birthday !!!!!!!!!

  • Sayandeep Dutta April 23, 2012 at 5:49am

    Wish you a very Happy Birthday !!!!!!!!!

  • Judel April 23, 2011 at 1:46pm
    Happy Birthday
  • Judel April 23, 2010 at 1:50pm

    Happy Birthday Comments

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  • Honey Gutierrez April 23, 2009 at 3:14pm
    Oscar,

    Hope your Birthday gently breezes into your life all the choicest of things and all that your heart holds… If there's something that you're dreaming of then may it all come true, because you deserve it all... Have A Fun- Filled Day and HAPPY BIRTHDAY.

    -Maria-
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  • Cindy Ybanez Apostol March 16, 2009 at 4:50pm
    Greetings,

    Thank you for joining! please upload your profile photo and invite all your friends to join on our site.

    Thanks!

    Cindy
  • Judel March 16, 2009 at 3:16am
    Hello,
    Glad for having you here..Pls invite all your friends too.
    Have a great day!
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