Gender

Male

Location

Shenzhen

Birthday:

March 11

About me

More than 10 years in Contact Center industry, familiar with customer service and key account management, telemarketing, quality control, complaint handling.Manage daily operation and project effectively, ie customer satisfaction, quality supervision, mystery shopping. Achieve KPI at excellent service level via inbound or outbound contact center service.

Website

http://www.linkedin.com/profile/view?id=120576575&trk=nav_responsive_tab_profile_pic

Company

Shenzhen Union Financial Service Group.

Title

Call Center Operation Manager