Gender

Male

Location

Toronto, Ontario

Birthday:

October 25

About me

My call center / sales management career is an ongoing story featuring what I love to do; creating / managing call center ecosystems and driving revenue. My experience ranges from selling to small businesses, medium-size businesses and large organizations in a variety of verticals with extensive knowledge in the travel industry. With over 15 years hands-on B2B call center sales management experience (outbound and inbound), including lengthy stints in Europe and India, I have a solid understanding of the sales process and how to deliver results. At present I oversee The Travel Corporation’s B2B sales chain, through Travcorp's call center in Toronto selling to travel agents throughout North America. Call center efficiency doesn’t just happen. It takes planning along with an understanding how to motivate a call center’s most valuable asset; its agents. I believe, more than any other single factor, a call center's success is determined by the quality of its leadership. On my office wall hangs the motto I live by: “Those who say it cannot be done should stay out of the way of those who are doing it.” To find out more follow me on Twitter @Kossovan.

Website

http://callcenterguru.wordpress.com

Company

The Travel Corporation

Title

Call Center Manager