Gender

Male

Location

Pleasanton, CA

Birthday:

October 15

About me

Global consulting/technology professional with 16+ years experience in business process analysis, systems selection and implementation, project management, and contact center optimization via business process enhancement, technology strategy, and organizational engineering. Knowledge in several functional areas including technology management, solutions engineering, service delivery, business risk management, and sales. Ph.D. in Cognitive Linguistics from City University of New York with Postdoctoral Studies at Massachusetts Institute of Technology. Specialties: Technical management, business consultation, IP contact center, contact center optimization including advanced technologies integration, solution engineering, project implementation, technical sales support.

Company

Nexus IS - A Dimension Data Company

Title

Consulting Systems Engineer