Gender

Male

Location

Lahore, Punjab

Birthday:

April 10

About me

I have been in the industry since 1999 when I first started at AT&T. Since then I have Managed, Setup and Run 5 different centers, also got into the Outsourcing sector & ran a Consultancy and Training company. Recently I have also been involved with Verint / Witness i360 Call Centre Management and Recording Solutions in the Middle East. I have held management positions with Call Centers in USA, Canada, Middle East & Pakistan. Specialties My expertise varies from General Contact Centre Management & Outsourcing to BPO transactions in Technology, Travel, Finance and Telecommunications. Since the last 2 years have been involved with Verint (Witness/Bluepumpkin) Workforce Management/Optimization Solutions, Catering to contact centres of big Corporations such as ZAIN, Gulf Air, DU, Mobilink, Banglalink, Exeed. And Call recording/monitoring Solutions Catering to Banks such as NBK, Abudhabi Securities, SAMBA, Al-Rajhi Bank. Expert in Contact Centre Management, Workforce Optimization, Strategic Scheduling, KPI and Adherence Management. Currently Involved in a Services Contract with Ovex Tech.

Website

www.ovextech.com

Company

Ovex Tech

Title

Mr