About

Gender

Female


Location

Jamshedpur


Birthday:

December 12


About me

Development Manager


Company

Wizsoft Solutions


Title

International Call Centre


Comment Wall

You need to be a member of Call Center Planet to add comments!

Join Call Center Planet

Comments are closed.

Comments

  • syed kalai ejaz April 26, 2013 at 3:56am

    USA PURE INBOUND NO-SALES

    Overview

    Process : USA Customer Care
     Type : Voice
     Vertical : Health & Medical
     Scope of work : To guide for customer about how to reduce weight
    Seats-Shifts-Timing
     Total no of shifts : 3 shift
     Total no of Agents : 15 in each shift
     Shifts: 8 hrs. shift (USA)
     Timings: 24/7 MONDAY-SUNDAY )
    Payout
     0.05 Cents /Min
     Hourly payout : 3$
     Shift payout for 8 hrs : 24$
     Monthly payout for 1 agent : 720$
     BILLING : MONTHLY
     MONTHLY TOTAL BILLING OF EACH SIFT FOR 15 AGENTS : 10800$ USD
     MONTHLY TOTAL BILLING FOR 3 SHIFTS FOR 45 AGENTS
    10,800 X 3 = 32,400/- $ USD
    Scope of work
     The center will receive a call from customers who 
    want to consume the product and know more about 
    the benefits 
     Center will be receive 2 types of calls
     1 : Before purchasing the product customers will call 
    the agents and ask about how to use the product and 
    more benefits about the product
     2: after using the product the customer will call the 
    center and check if they are going on a right track.
    Information from client
     This is the only product approved and certified by 
    United states Food & Drug Authority 
     The product is available Worldwide. Most orders 
    come from New Zealand, Australia, United States, 
    Canada, United Kingdom, Germany, India, etc.
     This product is first in US to provide 100% 
    satisfaction with positive results
    Services provided from client
     Online SLA will be sent directly to the center
     Online training will be provided from client side
     DID number is all ready exist with client 
     CRM will be provided where all the calls are directly routed from client 
    data center to center
     Dedicated coordinator from client side after center going live to coordinate 
    with invoices…& technical issues
    Services provided from vendor
     Processing of center documents for SLA
     Coordinating between client and center in configuring CRM
     After online training from client onsite training will be provided 
     To monitor smooth operation on the day of go live of agents at 
    center
     After center going live to coordinate between center and client for 
    any technical or quality issue
    IT configuration
     PC configuration
    P IV processor, 2 GB RAM 
     SERVER Configuration
    Xeon processor, 5 GB RAM 1 TB HDD
     Lease Line 2 MBPs 1:1 dedicated with backup
     Power Back up
    UPS
    Generator
    Sign Up Procedure
     CONSULTANCY CHARGES 5,00,000/-
    WHICH HAS TO BE GIVEN AT TIME OF 
    MOU
    Sign up Procedure
     1) MOU
     2) after mou client verification call for verification of 
    documents and Management staff
     3)processing of SLA
     4)after sla hiring of agents
  • Nirvaan Parasar April 10, 2013 at 3:23pm

    New Data Entry Work... Payments Will Be Given Daily...Best Deal For Small Business Units.Minimum 2 Seats Per Shift Log In Needed... No Unfair Business Charges.... Skype:convictionhub.+919934247306

This reply was deleted.

Friends (2)

Photos