Gender

Male

Location

PAKISTAN

Birthday:

August 4

About me

I am extremely interested in the position of the Call Center Trainer, because of my comprehensive experience, education, and knowledge of working at a Call Center in the capacity of Direct Banking Manager in BMO Bank of Montreal. I am a Canadian Citizen, with MBA, Post Graduate Certificate in Marketing Management from George Brown College, Toronto, Canada. I have served Futureshop (Canada’s largest retailer and e-tailer of consumer electronics) Toronto, Canada, in the capacity of Product Marketing Expert for two years, and have worked as a lead marketer for the world-renowned institutions like BMO Bank of Montreal, and National Bank of Pakistan. My post graduation in Marketing Management – Financial Services from George Brown School of Business, Toronto, Canada has enabled me to understand and adopt most advanced marketing concepts/skills of direct marketing, segmentation, targeting, customerization and positioning. My program provided both extensive theory and practical experience in customer relationship management (CRM), marketing research and analytics. I have successfully run direct marketing campaign for Futureshop, and was able to increase business by 25 percent. Loyalty programs introduced by me with attractive rewards, increased sales of Bank of Montreal’s Master Card by 15 percent and many of the new customers were cross sold insurance, investment, and mortgage products and, I was rewarded with raise in pay. My 14 years experience with top organizations has enabled me to develop and implement the company’s Sales and Business Development programs, policies and procedures for the purpose of assuring that the sales objectives and targets are accomplished in accordance with annual projections. My goal setting and performance evaluation skills will help my organization to accomplish sales targets, my role as a leader, mentor, and coach will help supporting staff to produce desired results. My strong marketing & sales knowledge will enable me to succeed in any organizations because marketing is my passion. My education, experience, and training makes me an outstanding Sales Person, and the very basics of selling learnt from Brian Tracy, the great sales trainer and motivator will allow me to perform my role in a brilliant manner. I can train and motivate my reporting staff on how to sale and market goods and services, why understanding customer needs is crucial for the success of Sales business. My marketing skills will allow me to strongly position my company’s brand and image in the eyes of internal and external customers. I possess the necessary computer skills (Word, Access, Excel, Power point and Outlook) and have been engaged in handling routine client requests, delivering telephone assistance and managing internal accounting with a cheerful disposition. Through my knowledge and experience, I understand the multiple dimensions of risk as well as how best to manage risk to gain a competitive advantage. My expertise will enable your organization to introduce market, and operational risk management program to satisfy shareholders, employees, regulators, and other important constituencies. I request you to kindly consider me for the position of Call Center Trainer. My expertise will enable your organization to introduce and implement the most advanced techniques of marketing, customer service, risk management, and credit analysis. I can significantly contribute to the profitability and growth of your organization. I can be reached on my cell phone 011923322659051, Email, maqsoodbaloch@yahoo.com Sincerely, Maqsood Ahmed

Company

The Edcomm Group Banker’s Academy

Title

EXTERNAL SUBJECT MATTER EXPERT