Gender

Male

Location

Heredia

Birthday:

April 18

About me

: Manage a group of managers in two sites for a healthcare company. Lead cross-functional teams with other Business Units (TA, QA, Training, WFM, OPS) to review SLA status and use Project Management and Lean Six Sigma techniques to analyze and close any performance gaps. Managed workload of 20 Cisco engineering for Voice script changes/updates (Cisco UCCE). Build and manage communications with key client stakeholders to manage contractual requirements and changing stakeholder needs. Lead QBRs visits to client corporate offices and offer improvement opportunities (and upsell). Manage staff through daily communication of direct reports, mentoring, performance feedback, discussion sessions and open and frank conversation. Budget planning and periodic reviews with Executive team. Lead annual HIPPA compliance audit. Review and negotiate SOW for renewals and new business opportunities. P2P: Define requirements for site needs, request quotations and select provider, enter contract in system, create POs, receive and accept goods/services, enter receipts for payments, reporting. Using iProcurement.

Company

Looking for work

Title

Director of Operations