Gender

Male

Location

Bangalore, Karnataka

Birthday:

July 19

About me

We at Quantum Leap provide end to end Project Management Solutions for Outsourced projects across the globe. Every business needs a synergy with business processing units across the world to simplify their operations. This is vice versa as well.. We help our clients achieve that in the shortest and most economical methodologies., - We have access to over 1000 Contact Centers across the globe and can provide you the The Best Services with Guaranteed Results - We have Experience in Handling a wide array of Campaigns right from Outbound Telemarketing to Customer Service, Appointment setting to Order taking etc. A broad overview of what our services will involve: - Identifying and Recruiting the Right Contact Center( As per the Client Requirements) - Audit every single Agent recruited to dial on the Campaign. - Train Each and Every Candidate on the process as per Client requirement. - Create Performance Metrics, Benchmarks and SOPs to ensure process adherence which would automatically lead to achieving SLAs - Conduct Training Need Analysis once every 3 weeks to keep a check on any loopholes. - Conduct constant Refresher Trainings and other such trainings to enhance Performance. - Quality Management: Have a dedicated Quality Team which would Monitor a good percentage of calls on a daily basis to ensure optimum Quality deliverance.

Website

www.quantumleap.co.in

Company

Quantum Leap

Title

Operations Manager