Gender

Male

Location

Nacogdoches, TX

Birthday:

October 11

About me

Jim Iyoob is the Chief Customer Officer for Etech Global Services. He has responsibility for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence and product development across all of Etech’s existing lines of business – Etech, Etech Insights, ETS & Etech Social Media Solutions. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery. Jim has 25 years of experience in inbound, outbound, chat, analytics, AI and social media. Jim has an impeccable track record of innovation and advanced business intelligence. He has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. Jim has an exceptional understanding of the customers’ products, their requirements & processes, and complete analysis in order to provide the right kind of solution. This has helped him develop, implement, and retain some of the most successful, award-winning programs that deliver consistent ROI. The gained experience over the previous years has enabled him to be a subject matter expert for call center solutions. Due to his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. Jim has co-authored three books with his life long friend, mentor, and coach, Matt Rocco. Quality Monitoring in a Contact Center: Making Sure Your Contact Center Works for Your Business and The Future of Contact Centers: Leveraging People, Processes & Artificial Intelligence and Delivering CX that matters. Specialties: Strategy, CX, Chat, Operations, Training and Developing Leaders, Relationship Management, E-Commerce Strategy and Reporting, Quality, AI, Social Media Strategies, (onshore/nearshore/offshore)

Website

https://www.etechgs.com/

Company

Etech Global Services

Title

Chief Customer Officer