Gender

Male

Location

Lafayette, CO

Birthday:

December 8

About me

Worked for MCI & Verizon for 17+ years. Workforce Manager: Set budgeted staff plan, report headcount, set schedules for each call type, manage intraday resource group, Front end administrator of Workforce tool (NICE R4). Develop strategies for routing and automation in Genesys for MCI call types.

Company

Verizon

Title

Sr. Analyst-Sr. Program Mgt