Gender

Male

Location

Claremont, CA

Birthday:

January 29

About me

Summary Customer service professional with 7+ years experience in global telecommunications networks, motivating team to respond promptly and relate to customers. Strengths include international customer service operations, presenting ideas, coaching and organizing work. Possess the ability to manage escalations, with customers and suppliers, and reduce complex issues to simple terms. Works well, both independently and as part of a team, in a deadline driven, fast paced service operations environment, meeting Service Level Agreements. Role Responsible for resolving network connectivity issues of Global 2000 customers on a multi-platform wide area network. Additionally, analyzed and resolved chronic problems. Monitored and mentored service desks globally to provide excellent customer service to international customers. Researched, developed procedures coached support teams and delivered training presentations. Worked closely with 3rd line teams and senior management to resolve major incidents and chronic problems.

Company

seeker

Title

IT Service Ops, Customer Service Professional