Gender

Male

Location

Beau Bassin, Plaines Wilhems, Mauritius

Birthday:

October 2

About me

Responsible of Data Management as well as telemarketing and non –telemarketing projects. • Selection of Quality Standards through identification of appropriate KPIs. • Identification Methods to improve Processes. • Adopting new technologies for continuous improvement. • Commissioning and follow up of corrective actions. • Establishing of Improvement Plans to deliver quality product. • Monitoring customer relationship through regular contact and assuring customer satisfaction. • Ensuring proper allocation of tasks and assigned missions to the right persons. • Formatting and analysis of statistical per project, team and individual. • Establishing minimum standards and monitoring of SLAs of projects. • Tracking of daily, weekly and monthly statistics of individual and overall operations. • Preparing and organizing of team meetings, supervisors and operational teams. • Ensuring compliance with internal procedures such as ISO 9001, ISO 14001, OHSAS 18001 and SA 8000. • Providing necessary information for updating QMS. • Billing and sales analysis of businesses. • Follow up with various internal and external departments. • Initial and continuous training of managers, supervisors, coaches, and operators. • Responsible of organizational structure such as optimization of resources and sizing teams. Participation in recruitment and scalability.

Company

TNT BS

Title

BPO Coordinator