Gender
Male
About
Location
Cairo, Egypt
Birthday:
December 17
About me
DR. Hassan El-Haridy, the Managing Director of Contacts-Plus, has more than 20 years of progressive hands-on experiences in the MENA and Gulf regions with a specific focus on enhancing the service sector, delivery channels in Banking and Telecom industry in relation to Contact Centers. His expertise covers Strategic/Tactical Planning, Training & People Development, and Business Process Management (BPM) & Contacts Centers Outsourcing. Hassan has assisted over 55 companies in the MENA region in improving their customer service strategy/delivery. He has conducted a thousand of training programs and workshops in the Middle East and North Africa for the most reputable organizations in the region. Being a Certified International Master Instructor from AT&T College of Call Centre Excellence, USA for Train the Trainer programs and certified International Consultant from Purdue University, USA. Hassan is assigned as a head Consultant and Training Assessor for official and governmental bodies such as MCIT & UNDP in Egypt, Kuwait Finance House in Kuwait (Quality Driven Centre Certification accredited by Purdue University). Hassan is a certified Training consultant, facilitator, and coach in many academies and institutes such as Etisalat Academy-UAE, Leadership & Management Development Center-Egypt , HIC- Kuwait and HRP-Kuwait One of Hassan's initiatives, in the field of learning solutions, is the production of the first multimedia audio-visual training aids in 2004, in which he targeted the Arabic audience, covering call center skills, titled “The Tanweer Management Series”. After having a Bachelor of Commerce, Majored in Accounting, from Alexandria University, Egypt in 1985, Hassan acquired his MBA, Majored in Quality Management, from City University, USA 1999. In pursuing his academic studies to serve his vision toward service industry, lately he obtained his PhD degree in Business Management, researching in-depth the re-engineering and integration of the service sectors, from Wiltshire University, UK in 2005. Hassan is an active member in various international professional associations in USA such: ICSA, NASM, ASTD, School of Coaching , Incoming Calls Management Institute and International who’s who.
Website
www.contacts-plus.net
Company
Contacts Plus
Title
CEO
Comment Wall
You need to be a member of Call Center Planet to add comments!
Comments are closed.
Comments
Dear Hassan,
Hope You are doing well. We are looking for someone from Egypt for our business expansion. Let me know if you will be Interested.
Regards,
Shekhar Sharma
www.airtelusainc.com
Enjoy the Holidays!!!
Thanks for the gift.
Keep in touch.
Barbara
Merry Christmas!!!
Pls add me on skype
barbara.jean.alunan
Barbara de Guzman
Partner
International Business Development Solutions
Philippines
Happy Birthday Hassan
-
1
-
2
of 2 Next