Gender
Male
About
Location
NSW
Birthday:
July 1
About me
With a strong background in strategic and operational management, Greg is TeleTech's Vice President in the Asia Pacific region. As Vice President Greg’s responsibilities include new business development, commercial engagements, operational delivery, strategic alignment with client objectives and the sharing of global best practice in the region. Greg has a strong track record in strategic operations management, driving success within operations teams in line with current business requirements, profitability guidelines and future business needs. Greg is focused on directing teams to deliver world-class service, exceeding client expectations and providing measurable results to their business. Prior to joining TeleTech in 2005, Greg held various operations and management roles in the contact centre industry. While working for Vsource Asia Bhd in Malaysia, Greg managed 10 client programs across multiple delivery centres in the Asia Pacific region in the areas of customer service/care, technical support, employee helpdesk, inbound/outbound sales, telemarketing and lead generation and customer satisfaction. Greg has also worked with Sitel in Japan and Australia, where his responsibilities included strategic contact centre development, operations management, and designing, developing and growing client campaigns and programs. Greg also worked in various operational and account management roles with Zurich Insurance.
Company
TeleTech
Title
Vice President
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Managing Director
Skype Id - gaurav.outsourcing
Gtalk id - gaurav.outsourcing
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