Gender

Male

Location

Madurai, Tamilnadu

Birthday:

September 5

Age:

45

About me

Company Profile We are Creators Info Tech Indian BPO Company situated in a most popular and commercially built up area near by Income Tax office, Madurai, Tamilnadu province, India. We are a full service provider offering services to the at most satisfaction of our customers in diversified areas stipulated as below. • International Call Center • Data Processing • Medical Transcription • Web Designing We have commitment not only merely providing services but also relationship with dignified goal reaching trend. As a result we deliver verifiable quality, turn around time, security, pricing that matches best in the industry. Creators Info tech has been equipped with reliable, result oriented, trouble free as tested technologies. Equipments are effectively made to undergo through testing from our providers before they are made quail able to professional working on live and distinguished projects. We have professionally and specially trained people to overlook maintenance in back up areas, which are a very crucial part of electrical infrastructure in any IT organization we have taken adequate and expert measures to ensure high level redundancy. Our Mission Our mission is to provide an integrated high tech BPO service and to have coherent understanding of sourcing environment. We extent timely execution excellence as well as port ray the importance of innovation based on growth to sharpen global competitiveness. We train innovators to create products at the customer level and create more buyers of innovation coupled with other techniques and principle enable by modern technology; we prove the way for exciting economic development in BPO Sector. Our Team Our professionals are highly qualified and trained to adopt with any strategies. We have outstanding and proficient team of people both in administration and technical areas. The technical professionals are quality conscientious handling the Software, Hardware, Networking. Our Administrational professionals maintain high level integrity and co ordination among our team .Our HR professional live by their convictions, demonstrate commitment to the long term interest of the organization and champion the genuine course of the employees. Our Training professionals provide efficient training. The in-depth and diversified knowledge through the training our team drives, boost their technical, administration, CRM, Call centre Etiquette, brilliance and makes them Expert. Quality Matters We do have an efficient team to keep an eye on the quality and our Project Manager makes sure that the team gives their best in supporting your customers. International Call Center Customer Relationship Executive takes 20 seats in 1 shift with qualified management, Team Leader, Asst. Team Leader, system administrator and support personnel. They have the right attitude, accent and the spirit to be your support staff. All our customer support Representatives are well trained on Accent, Technical Support, Phone etiquettes, Customer satisfaction and more. They have hands on experience in supporting Australia/ UK/US/Canada customers over Phone. Data Processing Data services take 12 seats place in 2 shifts with qualified management, supervisors and support personnel. Our highly skilled personnel are on the verge of maintaining a stable operation to comply with international standards. We have the requisite managerial skills and financial resources to manage our team of over 12 Data entry operators and four team leaders with three Quality controllers, 2QA, highly skilled Project Manager and Admin Staffs etc. All our staffs are of well experienced and efficient in handling the all type of files. Medical Transcription Creators info tech transcription services are easy, efficient, and cost-effective. We do have an efficient QA team to keep an eye on the quality and our Transcription Manager makes sure that the team gives their best in supporting your customers. Voice Quality We do have an efficient QA team to keep an eye on the quality and our Call Center Manager makes sure that the team gives their best in supporting your customers. Voice Support This will be a centralized recorder to record all calls coming in/out for all the numbers. For now, we have facility to record calls for a particular number. Predictive Dialer This will be useful for out bounds. These will automatically dial out numbers from a database and forward the call to a CSR only if the call goes through. It will helps to get good number of sales to the center. Technical Facility • FTP, HTTP, Mail, Database, and SSH servers • Custom supported software installation and configuration • Software Firewall • Server hardening and securing • Server performance optimization • Backup configuration • control Panel Migrations • Initial Server Setup • (Router/Switch)- Network Setup. • Thorough security audit • Installation of security updates as released by OS/Control Panel vendor • Disabling unused and insecure services • Removal of insecure packages and unnecessary software • Log auditing for unusual activity • SIM (System Integrity Monitor) • PRM (Process Resource Monitor) • MRTG / RRD Tool (Bandwidth Usage Monitor) • Customized call handling applications. Telecom Connectivity for Data Creators Info Tech connects to their clients' network through secured Broadband connection to both receive and send data. Internet Connectivity • Broadband connection from 2 ISP's (Airtel & Reliance) • Fast Ethernet connection Backup Facility • UPS backup • Power Generators You are looking for assistance in locating the best service provider for your Outsourcing assignment CREATORS INFO TECH is your destination. Our concern highly interested for inviting the Projects. For any clarification regarding this Pl feel free to call us back any time “Contact Person: E. Gladsen Kendrick Contact Number (0) 9677761177” Place where we are Located: 5-6/43, Valluvar colony, 1st Street, Old Natham Road, Madurai - 17 Tamilnadu. India. Contact Information S. Murugan Managing Director Email- creators.md@gmail.com www.creatorsinfotech.org Phone - +91-452-4522579 Mobile -+91 (0) 9740074033 S. Udaya kumar General Manager Email- creators.generalmanager@gmail.com www.creatorsinfotech.org Phone - +91-452-4522579 Mobile -+91-(0) 9677761166 E. Gladsen Kendrick Manager Email- creators.manager@gmail.com www.creatorsinfotech.org Phone - +91-452-4522579 Mobile -+91-(0) 9677761177

Company

Creators Info Tech

Title

International Call Centre