About

Gender

Male


Location

New Delhi, Delhi


About me

Good 14 years spent in the two major industry verticals BFSI & Telecom acquiring thorough understanding of customer lifecycle management ranging from front line sales, service & back office to leading big sized operations, services & telesales teams with the utmost regards towards quality oriented delivery & process fellowship. Well versed & equipped with techno commercial awareness of institutionalizing & profitably operating independent setups comprising of Interactions Services, Business Support Systems & Managed Services platforms. Inclination towards detail has seasoned me on swiftly identifying & adapting to the environmental changes for developing and designing highly customized Processes & MIS’s in the areas less explored, though they are elemental in nature yet these solutions are optimally automated and low cost, ultimately serving its purpose of productivity optimization & acting as a catalyst for bottom line progression. Specialties Setup Specialist with in-depth familiarity of contact center technologies ranging from rudimentary PBX & EPABX systems to the contemporary IPBX & VoIP based telephony architectures besides operational & development experience of supplementary enhancement solutions right from CRM/CIM, IVRS, Dialers, CTI & Loggers.


Website

http://in.linkedin.com/in/gkmehra


Company

Customer First Concepts Pvt Ltd


Title

CEO & Founder Director


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Comments

  • Chandru November 10, 2009 at 2:36am
    Good Day…. We all are got a very good platform to discuss about the opportunities in the BPO & Call Center Industry….Update Your Profile and Take Active Participations in the Discussion and Blogs, Etc..
  • Chandru November 10, 2009 at 2:36am
    """""""Hope Everything fine at your end…. Hi, let me know if we could explore opportunities, if there is anything we can work together could be of help, for both. Kindly check my profile"""""""
  • Chandru November 10, 2009 at 2:35am
    Dear Friends, I have created an Group for Inbound and Chat Support...the link is here...http://benprise.ning.com/group/inboundchatsupport
    This group is only for who is looking for Inbound & Chat support Campaigns, & who is ready to provide the Campaigns. So Dear International Clients here you can find potential vendors for your campaigns leave all your details.
    My Agenda to form this group is to Bring, Genuine Vendors & Clients in one platform where both can get benefited..Good Luck
  • Judel December 31, 2008 at 5:42pm
    Hello Gaurav,
    Picture pls add
    zwani.com myspace graphic comments
    Myspace New Years Comments
  • Judel December 24, 2008 at 4:25pm
    zwani.com myspace graphic comments
    Myspace Graphic Codes
  • Judel December 20, 2008 at 7:15pm
    hello..

    happy to see u here..kia haal hai! pls attach ur photo..

    c yah!
  • Russ Sandlin December 20, 2008 at 5:34am
    Gaurav,

    Thank you so much for joining our site. Please add your profile picture and invite all your contacts.

    Thanks!

    Russ
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