Gender

Male

About me

Frank Verkinderen is Managing Director of MASS, an independent consultancy with as Key Areas of Expertise: Call center setup, migration and change management. His hands-on experience in Contact Center Operations combined with HRM qualify him as an a-typical, generalist profile whereby his multi-disciplinary approach guarantees additional depth and realism to the projects he manages. Legion of national and international contact center projects, both in B2C as in B2B, both for the private and the public sectors, for in-house call centers as well as for outsourcing service providers, provided Frank with the experience and framework for an in-depth view on the key issues, bottlenecks and quick-wins for a professional Customer interaction via a contact center. The combination of strategic overview, operational can-do approach and people management constitute the perfect background for the realization of ambitious and aggressive implementation or change management programs.

Company

Mass

Title

Managing Director