Gender

Male

Location

Parañaque City

Birthday:

July 26

About me

• 6 YEARS I.T. experience with TOP I.T. in BPO companies such as DELL, Teleperformance Philippines, Sutherland Global Services, and XEROX-ACS • Pioneer team to setup the 1st XIM Service Desk for Xerox Employees. • Part of the XIM Service Desk Team who successfully launched the new office operations to assist Xerox Global Employees during the 1st half of 2012. All operations were successfully transitioned and moved from India to Philippines. • Subject Matter Expert Apprentice taking up escalation calls for sales/tech & Support from tier 1 agents in Lenovo Paid Support from Sutherland Global Services. • Awarded as Best in CSAT Customer Satisfaction in Lenovo Paid Support from Sutherland Global Services. • Awarded as Best in QA in Lenovo Paid Support from Sutherland Global Services. • Awarded as Best Technician of the month in Lenovo Paid Support from Sutherland Global Services. • Awarded Perfect Attendance of the month in Virgin Digital Help from Sutherland Global Services. • Promoted to be a Resolution Expert outbound Tech in Dell XPS from Teleperformance Philippines. • Always getting the monthly Attendance Bonus from the start of training till resignation in Toshiba Laptop Support from Teleperformance Philippines. • Strong communications skills particularly verbal and written, management skills, strong social and situation Supervision skills, team oriented, dedicated and flexible with a thirst for knowledge advancement. Well verse in voice, chat & E-mail Support.

Company

ACS Xerox

Title

IT Help Desk Analyst