Gender

Female

Location

Woodstock, GA

Birthday:

October 5

About me

With nearly thirty years of experience, Ms. Geller-Stoff is considered to be one the contact center industry’s top consultants. Her consulting practice, Direct Communication Specialists, LLC, was founded in 1990 and focuses on contact center technology, operations and performance as well as direct response campaigns and multi-channel customer experience. Prior to starting DCS, Ms. Geller-Stoff’s professional background includes executive positions with The Dun & Bradstreet Corporation, Donnelley Marketing, W.H. Brady Corporation and National Data Corporation. Throughout her career, Ms. Geller-Stoff has worked with hundreds of companies to develop successful customer experience programs and contact center operations. Those companies include: British Airways Spectrum Brands Westinghouse Kimberly-Clark Johnson & Johnson Thomson Publishing Wachovia Bank Bell South US Airways Matria Healthcare AT&T American Legacy Foundation Hewlett Packard Empire Education Food and Drug Administration Burger King Ms. Geller-Stoff is recognized as a founding member of the American Teleservices Association (now PACE) and has actively supported the organization since 1983. She has served on the ATA’s National Board of Directors and Executive Committee, and over the years has completed several terms as president of the Southeastern Chapter. While serving as a director on the National Board, Ms. Geller-Stoff published the Journal of the American Telemarketing Association, the first research-based scholarly journal for the call center and teleservices industry. Ms. Geller-Stoff is also Past President of the Society for Consumer Affairs Professionals (SOCAP) and is active with a number of professional associations. She is an active participant in both state and federal legislation activities for the contact center industry. Ms. Geller-Stoff is frequently a featured speaker at conferences, trade shows and corporate meetings and has been published and quoted in a number of internationally recognized magazines and newspapers like Forbes, Wall Street Journal, Chartwell’s Guide to Utility Center Call Centers, Selling Power, DM News and Call Center Magazine. Her speaking engagements include: Direct Marketing Association, Annual Teleservices Council, International Call Center Summit, ATA Annual Conference, IQPC Contact Center Quality, Noble SNUG, Harris Corporation’s Annual Interexchange, SOCAP Symposium and the Southeastern Association of Gas Industry Executives.

Website

www.directcommunication.net

Company

Direct Communication Specialists

Title

President